Customer Testimonials
Mainly, the people who do the service calls.
With the exception of one of two times when I felt they didn't do a very good job, they are always very pleasant.
A much more thorough job of aeration was done this year. It was quite obvious from the large number of plugs on the lawn.
Benjamin Brett left this survey and I would gladly give him a 10.
When there is an issue/concern/problem, response time has been quick and problems resolved
The gentleman that does my lawn does a awesome job, my lawn is great
the idea that you come and do the job without much coaching is fine with us. you know what to do and you do it!
the current lawn specialist, leopold is very nice man he is a good listener too.. his writing is readable ---not like some of the former specialists.
It is always a pleasure to have a discussion with Troy. He is very helpful, knowledgeable and pleasant to deal with. He is caring and provides useful feedback. Hopes he stays with your company.
Technician was very knowledgeable and helpful.
Call before coming. Sam is our service provider and he is very pleasant and efficient
Dependability
The operator was very good. He arrived on time. Answered all our questions regarding the product used on our lawn, and was very efficient. It is too early to say whether the product has had any effect on the millions of dandelions in our garden, but we are certainly impressed with the service offered by Trugreen.
Had our second application today. Had a good chat with Leopold Papez and he was very informative. Discussed what would happen after the application, what to expect and gave me tips on future maintenance. Hope to see him again in three weeks.
When you call and mentioned we will be there tomorrow ... you are there! Also good service ...
The technician was very thorough today, had a good conversation. Polite, professional, courteous
my technicien Leopaul
Quality and good customer service
Very good service
The service Technician who comes is Scott Meyer.
He is pleasant , friendly and knowledgeable.
I like that he explains how the products work and what we should expect after each application.
Very professional and personable service from Scott Meyer
Any errors are quickly rectified.
Your representatives are service oriented. The fertilizing has thickened up our lawns.
Your drivers are most considerate in ring my door bell and letting me know just what they are doing each day . They pass the time od day and are most polite.
I do apologize for the earlier marking , I was having a very bad time. I lost my wife just a month ago and was in the middle of writing thank you notes. Just a bad time. I will make it up to the driver the next time I see home.
Name removed
I SUBSCRIBE AND IT IS DONE WITHOUT ANY MORE REQUESTS FROM ME.
First, I like the results. When I look at my yard if I like what I see then I am satisfied. I also appreciate being able to talk to the person doing the work and to ask questions.
Today I especially like the discussion I had with your service rep John Petch he was very curtious in explaining everything and answering all my questions.
I happy with the way he took the care needed in applying the treatment for today and explaining it to me.
This is the first time someone has taken this time for me as the customer.
Thanks John Petch.
Promptness of service, quality of products, friendliness of technician.
The person managing my lawn is professional, very knowledgeable of his work, and keeps me informed of each application either by speaking to me directly or if I am not home writing it on marker left in the mailbox with details and/or instructions.
The work performed by the staff is done thoroughly and a sign posted on the lawn for the many cautious dog walkers.
The contract for all services is provided to client for them to decide what they want vs only package deals. The company keeps you informed of availability of new products throughout the season.
Most of all - my lawn looks absolutely great!!
Our lawn care proefessional that specifically does our lawn is fantastic. He attention to detail is second to non.
The expertise of your service employees who are on the road and who give clients good advice
and info to improve their lawns.
You answer my questions and show up whenever I call.
Friendly, polite, efficient. Except for that one guy. He wasn't awesome. But the other two have been amazing!
Friendly - great customer service.
Today was my first visit from Trugreen, Ottawa. I was impressed by the lawn tech’s friendly and professional manner. He told me very clearly which treatments would be applied, and why. We were able to discuss my expectations around saving my green areas, and he took the time needed to explain how and approximately when said expectations may be satisfied.