Customer Testimonials

I know that even if I am not home that they are doing a good job. Have used Tru Green for many years and have not had a problem. Joey Scott left a detailed receipt on that was done and concerns that he treated!!

what I like about your service is the level of professionalism demonstrated by your staff, Mr. Travon Williams. The reality is that there is not any difference between the products that you or your competitor uses. What differentiate your company form your competitor, however, is the level of professionalism presented by your staff, Mr. Travon Williams. This is truly the game changer.

William Paasewe is doing a very good job caring for my yard

This was my first application and Nick was very polite and efficient.

On time and thorough

You guys are very awesome, always here your customer. and Also provide service whenever needed even if it is additional service.

Good employees

Terrence was great today. He was polite, knowledgable and fast. Please make Terrence my lawn technician going forward.

Jorge is doing an amazing job! he is professional, and cares about his job! He is very nice and understanding. He is an asset to the Company!

Terrence Stodghill was very polite, professional, helpful and thorough with his treatment. He was sure to cover every area of the yard. Definitely the most thorough out of all of the technicians I have viewed servicing the lawn. Thanks!

I want to take a moment out of my day and let you know that Freddie Gieleert (spelling?) Tech #Phone number removed came to the house today and really did a terrific job. He has a positive attitude and before I could tell him what's bugging me a little about my yard - he already knew. He knew exactly what I wanted and I actually watched him out the window to see if his excellent interaction with me would actually match the job he did on the front, back and side yard. They did match! His professional interaction with me directly matched the actual work he did on the yard! A+++ for Freddie. It's so nice to be able to depend on someone to come on-time and work diligently to help. Freddie did this and I am very very happy with him and TruGreen. Thank YOU.

Consistency and Professional.
Thank You,
Gerald Register

My property is healthy and the service providers are always very thorough.

A special thanks to Specialist 8738-Jorge Torres who always does a great job. Friendly, experienced and knowledgeable. He always makes it a point to stop and talk and tell me about what he is applying to the lawn. And he is great to point out recommendations to further help make the lawn nicer. Shut out to Jorge! Thanks so much.

Thank you so much..

The one thing I like about TruGreen is that they seem to know what to do to treat my lawn. What I do not like is that I never know when they are coming. I see a sign in my yard and a bill posting to my account. Also, I hope the same person is treating my lawn so that he can know about my lawn.

I like the fact that our technicians, Tyrone Billups and Levy Ashe, are friendly and they know all of the properties in which they are treating. They perform the services quickly and completely

Lawn and plants/trees look good.

so far so good this year. Last 2 years started great then had weed problems but regional manager came and visited and straightened things out. Last year, during a frustrating time when I almost cancelled, someone accidently closed my account and that made it worse.

The biggest feedback I have is to improve the customer's request all the way to the instructions on the ticket for the driver. For example, I called about a weed problem, and the ticket when the driver left said he put out more fertilizer just a few days after fertilizer was already applied. The end result was browned grass due to over fertilizer and the weeds flourished and the yard looked horrible. Similar situations have occurred when calling customer service and the end result was the wrong remedy.

The drivers are like robots and follow the ticket. They are not trained well. They should be able to tell what to do or not to do by looking at the yard. So if the grass is browned or has a disease, they should not just do what the ticket says like apply fertilizer but maybe consult first or call in to have a different service applied later. I know the home owner has responsibility too but I follow every recommendation on the ticket as well.

Thanks,
Dave

Specialist Dylan M. did an excellent job..

Jim Anderson does a great job for us!

Jim was very friendly, and knowledgeable. He made suggestions for future improvements and made sure to alert me to areas he couldn’t treat. Overall great initial visit.

Communicating with customer with phone call of expected service. The knock on the door to let customer know you are on the property. It's helpful to be able to talk with service professionals about your lawn while it is being treated. Yesterday Terrence took the time to look at my problem areas. That's great customer service!

I'm confining my remarks to the aeration service performed today. Ian Richardson did a great job and exhibited excellent customer relation skills. I had had some sod placed in back late last year and didn't want it aerated. He walked me over our lawns to make sure he understood what areas were to be done. He did the job quickly and thoroughly. He is an asset to your organization! Very pleased with the service.

Provides timely services.

I have been a customer of TruGreen for many years, I actually transferred my account from Massachusetts to Georgia when I relocated.

What I like about the services is the knowledge and the great products TruGreen uses in my lawn.

Carlos Fitzpatrick, ID # 71354 represents your company well, in a professional manner. He knows the products, he knows the type of grass and his recommendations are awesome.

I have a lot of respect for Carlos and would like his management team to know how well he does his job and represents your company.

Thanks,
Jose

Timely and on point services. Joey Scott has a keen eye and is very knowledgeable about the condition of our lawn. Joey.. keep up the good work!

We love Jim Anderson, Branch 5770. He does an awesome job for us - every time!

RAMTIN JAFARI does a great job. Always professional

The specialist (Carlos Fitzpatrick) was very informative and explained everything that was done. He was also here a day earlier than we expected and we just signed up on Tuesday. Great start with a new customer!