Customer Testimonials
Deryl - my technician, is always pleasant and very detailed in his applications. He is aware of my landscape and special concerns and always wants to be sure I am satisfied with his work. He has been treating my yard for several years.
The results!
I want to thank my TruGreen Lawn Specialist, Justin Payne #105585 in Charlotte, NC for doing an outstanding job on my lawn and advising me on tips to keep my lawn healthy. He shared some concerns about several spots on my lawn where he is monitoring to improve, and how he is working to keep my neighbor's weeds from encroaching into my yard. GREAT JOB JUSTIN!!!
Chauncey was attentive and cleaned up overspread where needed. Friendly and genuine.
Appears he cares about the type of job done and left a good impression of the company.
Douglas did a great job!!! With all that is going on in the world right now Douglas took the proper social distancing measures to ensure his and my families safety. Sorry this is late in coming but I wanted to let you all know you have a winner with Douglas!!!!
Technician always does a good job.
Hector did my service. it was really good. I recommend all my friends all of your service because my grass is healthy and green. Thank you. Sorry if I usually am not write reviews, I do not like to do it. Thank You!
Deryl provided me with a detailed list of the services performed today while practicing social distancing due to Covid19. My trees and shrubs look so beautiful and healthy and are more resistant to bugs due to the great care that TruGreen provides. Thanks!
The 2 men who came, Andrew Harnen and his coworker, were very professional and willing to listen to my questions and make suggestions for my lawn.
I went out and spoke with Justin and he was so polite and answered my questions and hope he returns to service my property. Thanks so much Justin
Brenda Stedman
Punctuality and effectiveness of the weed killer.
Your guys are always very polite and willing and able to answer any questions I may have.
Hector does a great job.
Justin was awesome and explained our services in great detail.
Super personable and friendly. Explained everything to us!
Account #Phone number removed126
True Green has two Lawn Care Specialists that know the Job, associate Hector and then again yesterday Doug G. from Branch number 5940. These two gentleman know their jobs.
On the other hand I need to go into the overall care for my lawn. I have called and spoken to at least 5 customer service reps to explain that I wanted to hear from a manger regarding in my opinion the applications to my lawn being burned out and that I have no grass. I do have now mud! spots through out front and back yards.
Associate Hector rec'd my texted pictures weeks ago that displayed the far two many areas of bare spots. (Dirt) I stated it is my believe far too much chemicals burn the lawn previously.
Needless to say in the 23 years in this house, I have the worst lawn ever! I laugh ever time a commercial on TV pops up. My lawn after a year of treatment is awful. Just awful.
Being embarrassed, several weeks ago I purchased and placed 5.5 tons of top soil which I spread on top of 115 pounds of grass seed. Been watering regularly. I had spent near $500.00 and have the data as proof.
In speaking with customer service and I am well documented because Customer Service advised on the running history noted my information would be passed along.
I recd a call late Friday 4/3. We had spoken with and it was confirmed that Manager Joe would visit my home on 4/10 (Good Friday) But received no call nor him showing up.
We called again and spoke with another customer service representative and it was discussed a General Manager would call. Have not rec'd any calls.
Monday Trudy the robotic called stated a Tech would be at the house for free inspection. I called again and spoke with another customer service representative to state no need to send anyone. I wasted to speak to a manager.
Again on the past Wednesday 4/15 "Trudy" called again to state a Tech would arrive 4/16 for free evaluation. Tech Specialist Doug G showed up for an inspection. This gentleman did his job, I listened to what was recommended. He spoke of the bare spots noted the grass just starting to grow. Doug was totally unaware of the problems, which I then went into great detail because I have a folder thick of documentation to explain. Doug advised he would call for a manager. It was after 5 when he tried as he stood on my lawn. He was unable to reach anyone. I guess mgmt quits at 5:00?
I still request to hear from a General Manager. I want my lawn to look like the neighbors as shown to Doug G yesterday.
TrueGreen has not made my lawn to look like the commercals on TV! What I do have is all those True Green lawn signs. I have had over 9 trips to handle my lawn and recently the brushes were sprayed. I have spent good money for expensive dirt!
My question how is True Green going to make me whole? My back yard is predominantly dirt. Front lawn is growing. When it rains I have plenty of mud in the back yard. The front lawn due to me seeding at my expense is being water daily which I am incurring additional watering bills - more $$$.
Bottom Line, I would like True green to stand behind their product. It's been over a year and I do not have a lawn. as mentioned it is awful.
On another note, on this survey it asks it I want to publicly share. At this time I will not. I just want my lawn fixed.
I can be reached at Phone number removed
Thank you,
G. Last name removed
Tracy P does a wonderful job on our lawn. When he was last here on Feb 27 2020 he gave great advice on cutting lawn. Our lawn has never looked so good. THANKS TRACY P
Techs are friendly and seem to be very knowledgeable about their job.
Lawn is also starting to look better than it was.
Deryl arrived at my home today and was very professional when providing a tree and shrub treatment application to manage disease and control possible active mites that may be present.
Yard looks great
Douglas from branch 5940 would like to thank Big Chris, Middle Joe, Little Nick, and Little Bill for making his time at Trugreen so "Unbearable" pleasant. He just wanted ya'll to be recognized on the 10 for 10!
Mysprint my friends highly recommended you. Just got my first service today by Nathan. He was very knowledgeable and explained everything to me. He answered the questions I had.. Excellent representative for your company
Andrew Harnen was great very friendly and informative
Deryl is great, very professional and courteous.
We are notified of service dates which is helpful and your employees are polite if we happen to see them and they work quickly and efficiently.
We receive notice of service dates which is helpful - your employees are polite if we happen to see them and they work quickly and efficiently and clean up any mess they may have made.
Deryl was very friendly and professional.
Douglas is very Friendly yet very Professional at the same time. He answered all my questions & is very knowledgeable. He covered my entire lawn & checked closely for weeds to spot treat.
great service - very detailed
Justin was very professional and he answered all questions that I had.