Customer Testimonials
Yesterday CEO Jamel visited my yard for the second treatment of the year. With him was a rookie tech he called Douglas. I guess Jamel is training him. Jamel must be a great trainer because Douglas did a very good job on our yard.
I can see why Jamel rose so quickly through the ranks to the top CEO position because our lawn looks the best it has ever looked. He has been doing a great job. If trainee Douglas follows his training regimen with intensity under Jamel he will be a fine lawn technician. Who knows, someday he may even rise the CEO position, too!
Seriously though, thanks, guys, for a very fine job on our yard. We really appreciate your hard work and attention to our lawn. Keep up the good work!! It’s looking great!
The service applications are what I expect. My problem is that when I call to change or cancel an application, your internal communication is bad. I called to change an appointment from April 3 to the following week. Your website said I could expect an application between April 8-12. I called and spoke to someone telling her that I would be out of town on the 8th and to schedule any time on or after Tuesday, April 9. She said I had no services planned for the 8th. The technicians arrived April 8th and my gate was locked, so the back yard was not done. They returned April 11 to do the back yard. Your employees need to be on the same page when it comes to informing customers about pending services.
Talkative Jamel and quiet Douglas were a treat to have at the house. They explained what services they were providing, worked hard until completion, and were very friendly while they were here.
Quiet Douglas indicated that he would put in for a return in 3 weeks due to the amount of weeds growing in the yard. I look forward to having them back in a few weeks.
This morning I had what I can only assume are Trugreen's finest technicians, Grandpa Deryl & Grandson Douglas, tend to my lawn. I could tell that Grandpa Deryl was the man in charge by how relaxed he looked sipping his hot coffee inside the warm truck, while Grandson Douglas was out tirelessly spreading pelletized lime in the pouring down rain. A job well done by these two master technicians this morning.
My specialist Laroccus Smith always shows up with a smile and answers any lawn questions I have.
Whenever I've had to lean in, Trugreen has worked with me to provide the best possible solution.
LaVon did a great job :-)
Brian Nicholson was great!
LaVon came out and even though we were not home, we did notice that he tried to knock and reach us, but he did leave a nice note and an analysis which we did very much appreciate!! Thank you!
Lawrence Riley was processional and very informative. He arrived on time and answered all my concerns.
Lavon did a great job as always
You folks let me know when you are coming and are true to your word. I like that you say and do what you say.
I' ve had Tracy Powell as my lawn care person for many years , and is one of the main reasons I keep trugreen, not only does he keep me informed but he seems to really care.
Lavan was very nice 10/10
customer service
First Service was today
Lavon did a great job
Levon is great.
Our service guy Laroccus Smith is the best. He's always professional and very pleasant. Genuinely a nice guy. Always shows concern about our lawn issues.
The monthly schedule, friendly technician (Pierre Davis) and products used.
A very good job at a fair price!
Accurate and on time appointments. Ability to recall if weeds still exist.
Our Service Agent was very polite and knowledgeable. Deryl seems to be very kind and professional!
I LOVE my service provider, Tracy Powell, he's the BEST! Very informative, great suggestions (that work)...he makes my lawn his personal goal and my neighbors envious; they've inquired and since started using TruGreen...Hoskins, Bryant's, Guys, and here recently my next door neighbor, Victor!
Please don't EVER let Tracy go ANYWHERE else...he's FANTASTIC!!!
85877-Brian Nicholson did an amazing service today on 4/9/19. He was professional and explained us what he was doing.
Yard looks amazing for this time of year.
great services.
Deryl is very dedicated and friendly
very efficient people
L. smith was very through and provided good info about how to care for lawn