Customer Testimonials
I like the tech who is doing my lawn currently. She is the first one that has actually talked to me and let me know what is going on with my lawn. I watch her while she is working and she takes her time and does it right. In the past, the techs doing my lawn would just run over it and out the gate and don't even think they were hitting the whole lawn. Please continue with the tech to do my service. I see on the slip she left me that her name is Jodi Miller and the # beside her name is 572223. I just wanted to take the time to let you know how please I am with her service.
People/technicians. However internal communications need improvement, like cancellation or appt changes.
Alerts before services performed. Quality of care for my lawn.
Our lawn looks great! Service was excellent! Made extra calls when requested! Very satisfied. Regret comment about technician not coming to door! Tech came to door on last visit and we were not home. Will probably use service next year.
Lawn care products used work well, grass is normally healthy and free (or mostly free) of weeds.
Jodi is wonderful to work with and cares about your lawn and listens to your concerns!
Zack was VERY helpful and responsive to my homes needs, attentive to issues that I noted with past service concerns, and quick to offer solutions not excuses. This is how all service calls should go.
Tecs and service managers are professional. Company schedules services in a timely manner consistently. If concerns arise the response time is immediate. I know that if I need an answer I get a call back quickly versus calling someone repeatedly. The product appears to be working and doing its job. I like the comments the tecs make on the work order on each visit. I think TruGreen has upped their game.
Quick responses and follow up
Joel Parnell provided exceptional service and professionalism on October 20th at my home at 5515 Fox Hill Road, Hilliard, OH 43026. I intended to submit this recognition earlier, however, I just opened the report that was left by Joel at our door on the day of service. Please let him know that I truly appreciated his efforts and look forward to him being our representative in the future.
when having a problem, say as for example, you have come out before and sprayed,
a couple of weeks after we still had some crabgrass, but in calling you responded
within a couple of days and took care of it.
representatives are always willing to listen to any questions we may have.
Both Daryl Laney and Jodi Miller did a great job for me. After I complained about a very bad aeration and reseeding done for me on 9/25/2017, Daryl came on 10/25/2017, and did a very good and thorough job on my entire lawn. Jodi did a good job every time she performed my regular service.
Convenient, happy with the results.
You come when you say you are coming and the people working on the lawn are pleasant.
If there are ever any issues, TruGreen makes it right!
Our service tech always does a perfect job in servicing my lawn. Weeds are always taken care of along with a beautiful healthy green lawn. If they notice any insect issues like Grubbs, I am always well informed and a solution advised. The price is also very reasonable. A very happy customer here! 😊
call ahead of when coming and quality of service
Technician came to door and explained what he was doing and has did an outstanding job. Our yard looks better than it has in the last ten years. He took his time and made sure all areas were treated. It would help if the same technician . Yard is looking good.
the lawn looks great!
everything
Results!
Since receiving free lawn service on 9/26/07 for major weed problem and then regular service in October have noticed huge improvement in lawn. Weeds nearly gone and yard very thick and green. also raised mower per suggestion of your employee. Jeff Williams was specialist and could recommend him very highly. Thank you, Name removed
I appreciate the call ahead advising me when TRUGREEN will be at my home. I also like the personal contact initiated by each rep that services my yard.
lawn looks good, no weeds
I am very happy with the service my TruGreen Service man does. Very polite and does a great job! Thank You Jason!
The treatment is very effective; lawn is greatly improved.
If not satisfied it is always taken care of.
This year my lawn had some issues with weeds and crabgrass. The service provider Thomas Downey came out and educated myself and my husband on what we can do to help get our lawn looking green and weed free. If we ever have any issues it seems like they come out within 48 hours to get the issues resolved. Chris is the manager I had to deal with and he made sure all of our concerns were addressed, he even offered us a free seeding to help with some bare areas. Great customer service!
Friendly people, reminders prior to applications.
My grass is a work in progress and I trust TruGreen with the process.
They really take care of my yard and the staff is so nice