TruGreen
2160 Westover Road
Chicopee
MA 01021
United States

Customer Testimonials

Report a concern   May 11, 2021 — Rated 10 out of 10 by C.D. Your TruGreen Branch
What do you like about our services?

Everything

1 My grass is green no weeds

2. Service is professional

3 I’ve been a customer since it was CHEM LAWN

4. Worry free -they come automatically

Thank You

Report a concern   May 11, 2021 — Rated 10 out of 10 by G.M.O. Your TruGreen Branch
What do you like about our services?

The technician that comes is so kind and willing to answer any questions I have.

Report a concern   May 11, 2021 — Rated 9 out of 10 by J.G. Your TruGreen Branch
What do you like about our services?

I like the products that you use and I like how my lawn looks. I would like the staff to put more product on the edge of my driveway and walkway. It seems that they don't get enough there and weeds appear.

Report a concern   May 10, 2021 — Rated 10 out of 10 by S.T. Your TruGreen Branch
What do you like about our services?

Timely and courteous.

Report a concern   May 9, 2021 — Rated 10 out of 10 by J.K. Your TruGreen Branch
What do you like about our services?

My tree & shrub specialist 11028-Robert Haight from branch 5055 provides superior service. He is extremely knowledgeable with excellent communication skills. It goes without saying that he really enjoys his job.

Report a concern   May 7, 2021 — Rated 10 out of 10 by O.G. Your TruGreen Branch
What do you like about our services?

Josh from Branch #5855 is awesome!! because he genuinely shows he cares about the customer, about the lawn and about his job. Many details and suggestions are provided. we are on our way to a great lawn this summer because of him.

thank you,
Name removed
Customer#:Phone number removed679

Report a concern   May 7, 2021 — Rated 10 out of 10 by T.O.N. Your TruGreen Branch
What do you like about our services?

Services are biologically prompt.

Report a concern   May 5, 2021 — Rated 10 out of 10 by J.P.M. Your TruGreen Branch
What do you like about our services?

Both young people that have come to service my lawn this weekend have been so nice to talk to and they both did a good job while they awere here. Kudos for young people!

Report a concern   May 4, 2021 — Rated 10 out of 10 by E.J. Your TruGreen Branch
What do you like about our services?

It keeps my lawn healthy.

Report a concern   May 4, 2021 — Rated 10 out of 10 by Brian Worth Your TruGreen Branch
What do you like about our services?

my yard was amess before we started on true green By end of summer my grass grew in quick cant wait until spring to set in and watch the difference up thru fall

Report a concern   May 1, 2021 — Rated 10 out of 10 by S.J. Your TruGreen Branch
What do you like about our services?

Punctual service and details of what was done to my lawn along with what I can do on my part to help get good results

Report a concern   April 30, 2021 — Rated 10 out of 10 by Mark Warga Your TruGreen Branch
What do you like about our services?

I like your service. I have tried contacting you about the billing and wanted a price with a discount for paying for the year, I have tried calling and have said the wait was 1-2 hours. Please send me an yearly bill. I have NOT agreed to anything until I see the yearly bill, then I might pay and continue, this is no way to run a business,

Report a concern   April 28, 2021 — Rated 10 out of 10 by D.D. Your TruGreen Branch
What do you like about our services?

Technician was friendly and efficient.

Report a concern   April 27, 2021 — Rated 10 out of 10 by Mr Casucci Your TruGreen Branch
What do you like about our services?

jeremy was very professional and interested in the condition of my lawn. He helped me understand what I needed to do to keep my lawn healthy.

Report a concern   April 24, 2021 — Rated 10 out of 10 by T.T. Your TruGreen Branch
What do you like about our services?

We're always advised prior to a service so we can have the yard clear and open for the provider. Like their receipt with facts to check if an issue arises with the lawn. We're often complimented on our lawn by neighbors and passers by.

Report a concern   April 23, 2021 — Rated 10 out of 10 by W.D. Your TruGreen Branch
What do you like about our services?

I met Cristal for the first time today. She explained what she had done and was very polite and professional

Report a concern   April 23, 2021 — Rated 10 out of 10 by B.S. Your TruGreen Branch
What do you like about our services?

This was our initial visit from TruGreen and it was excellent as was our Specialist, Jonah Cruz. My only question relates to the area covered, while the Specialist sprayed all our grass areas, our summary ticket showed chemicals that were dosed for a 3000 sq ft covering. As our house sits on about .33 acres, about 13,000 sq ft and out house footprint is about 3,000 sq ft, where did the 3000 sq foot of grass come from? The marketing agent who "did the deaL" told me they have the sq footage and that is what they are going on. Please help me understand.

Report a concern   April 22, 2021 — Rated 10 out of 10 by P.M. Your TruGreen Branch
What do you like about our services?

Your Tech. Scott Sousa, was very professional and friendly to my wife and I. My complaint was followed up in a timely manner.

Report a concern   April 22, 2021 — Rated 10 out of 10 by M.M.B. Your TruGreen Branch
What do you like about our services?

Trying to send positive survey on my technician, Josh, Branch #5855 for service on 4/13/21. Please record my rating as a "10"

Report a concern   April 22, 2021 — Rated 10 out of 10 by S.M. Your TruGreen Branch
What do you like about our services?

As a new user of lawn care services, I was not sure what to expect from the first application of product. After approximately 10 days, I noticed some withering of weeds, but not so with the same weed in other areas. I contacted the company online, and received a timely response to my concern. A technician came back to my property (Robert G.) and reviewed, in detail, what had been done, and what to expect going forward. He took the time to point out specific weed types and go over products that were used to combat their growth. He also took time to review mowing and watering recommendations.
While here, he applied a second application of treatment in response to my specific concerns.
I am very pleased with the response time, both initial and follow-up. I look forward to, as Robert says, "being a partner in lawn care."

Report a concern   April 21, 2021 — Rated 10 out of 10 by L.K.D. Your TruGreen Branch
What do you like about our services?

telephone reminders when services will be performed.
reliable service
knowledgeable workers who can speak with you about services

Report a concern   April 21, 2021 — Rated 10 out of 10 by H.J. Your TruGreen Branch
What do you like about our services?

Quick efficient on time

Report a concern   April 21, 2021 — Rated 10 out of 10 by H.J. Your TruGreen Branch
What do you like about our services?

Quick, efficient, on time

Report a concern   April 21, 2021 — Rated 9 out of 10 by S.S. Your TruGreen Branch
What do you like about our services?

Promptness and guaranteed results

Report a concern   April 21, 2021 — Rated 9 out of 10 by Hugh Mccoll Your TruGreen Branch
What do you like about our services?

Leave note on completed service.
However no information on getting a recommended completed with cost estimate.
Frustrated and no response when I called and left request for information.

Report a concern   April 21, 2021 — Rated 9 out of 10 by K.W. Your TruGreen Branch
What do you like about our services?

very happy,but i need some weed service.

Report a concern   April 21, 2021 — Rated 9 out of 10 by Renee Marcotte Your TruGreen Branch
What do you like about our services?

Easy and he is careful with pond and fish. Thank you

Report a concern   April 21, 2021 — Rated 9 out of 10 by E.L. Your TruGreen Branch
What do you like about our services?

Responsible caring and knowledgeable employees. We have a lush and green lawn

Report a concern   April 21, 2021 — Rated 9 out of 10 by K.R. Your TruGreen Branch
What do you like about our services?

We get sufficient notice before treatments and follow up also.

Report a concern   April 20, 2021 — Rated 10 out of 10 by J.G. Your TruGreen Branch
What do you like about our services?

My lawn looks really good during the season.


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