Guest Testimonials
Chair comfortable
The website was down and I wasn’t able to purchase my tickets. I had to use the App only.
I like that everyone that works there is friendly ,curtious and professional. I also like that the entire facility is always clean. The reclined seating is another thing we really enjoy ,because they are super comfy. Thanks Santikos!
We love the ease of ordering and reserving seats online! We can head straight in to concessions and get our snacks and are ready to go! We flash our tickets which are scanned on our mobile phone and within minutes we are in our seats, feet up ready for the show. We love how comfy the recliner seats are and the convenience of the built in snack tray. We’ve had only good experiences here.
Nice facilities
Great atmosphere, friendly staff...great customer service!
The customer service is always great. The movie and sound quality is excellent.
Love the ease of getting tickets, snacks, etc. Wish all the seats were recline but other than that, love it!
I like the choice of seating & good pizza!
Love how clean it is, reserved seating, and how friendly workers are
Very nice place. Good service
The hospitality provided by all staff
Super helpful customer service, they go above and beyond to serve you well and meet your needs. Friendly faces, good prices. I love Casa Blanca
Our experience at Santikos Entertainment Casa Blanca Augest, 3rd 2019
It was the first time in a few months that me and my wife went out for "Date Night" without the kiddos around and we decided to watch the new fast and furious movie together. As we arrived first we were cut off by a fellow driver who almost rammed us to steal the parking spot we were waiting on patiently for. We decided it was a Saturday evening and it happens. We proceeded to another spot twords the end of the lot. No big deal. Walking up on the side of the road another car came within no more then 6 inches from hitting me. (I'm 6"3' and very hard not to see). Again some people are not very observant and we moved on on our date. As we made it closer to the door we noticed what looks like huge brown stains all over the floor and how dirty the concrete made the rest of the building look. I started thinking maybe this was not the movie theater for us. I turned to my wife and asked to go to a different movie theater for our date. She agreed and before we left I wanted to inform someone of our experience so we walked into the lobby and was amazed by what we saw. But still based on the issues outside we were going to take our business elsewhere. I walked up to the closest employee and asked who can we speak to to inform them of the experience we had outside. The gentleman pointed to what a man we came to find out was "Chris Arriola" the customer experience manager of the theater. We began to talk to Chris about what had happened outside and approaching the building and how important it is that not only safety is maintained but outside appearance is. I must say that Chris sat there and listened attentively to every word I had to say. As I went on explaining that me and the wife use to go on date nights every week and were going to start doing this again now that summer was almost over but not at that theater he put out his hand to shake mine and said. "Mr. Holt I want to be the first to say how sorry I am that you had any troubles arriving and as for all the brown stains and the look of the concrete outside that he would make it one of his top priorities to help resolve the issue. He then asked if there was anything he could do to get us to change our mind on going to a different theater. I said "no" and we started to walk away back outside. As we almost got to the door Chris Arriola said Mr. Holt let me say one more time how sorry he was for our experience. And how he understood how important date night was to us. We talked a little more and then the conversation went into how his wife just recently got in a car accident close by and how a family member had just passed away that was very close to him. It made me think a little more about how this guy made it easy to relate to us and how effortlessly it was for Chris to get to "our" level and not just treat us as just customers and maintain professionalism. Being a business owner myself I thought how lucky Santikos was to have an employee as dedicated as he was to our safety, happiness, and his job. As we finished talking he shook my hand again and said that if there was ever anything he could do for us to let him know. I looked at my wife and said you know what if they can keep such a deticated employee like him then maybe we should give it another shot. She totaly agreed. We started walking back toward Chris and this time I reached out for his hand and told him "Thank you for valuing us and our concerns" as we walked to get our own tickets, Chris took the time to personally walk us to our seats in auditorium 4. What started off as a LOSS of a customer for life became a customer for life all because of the professionalism and kindness of Chris Arriola
Thanks Chris,
Joseph & Christina Holt
I always love going to the Casablanca theatre. It’s my first choice every time!
It’s easy to access, the self service kiosks are fun, the only complaint is the food service. Sometimes my order is wrong and jalapeños should be more for the amount I pay.
Workers are great. I like the perks we get for being a member.
Location
Quick and friendly service.
The bar! I live the employees there that make me feel welcomed! The atmosphere is fantastic and really enjoy the movies.
Great theatre!
I have gone to Regal, Evo, & Cinemark and I will always prefer Santikos. I love the reclining seats & being able to purchase my seats ahead of time. I always ask for fresh popcorn & employees never hesitate to oblige. When family comes to visit we always recommend Santikos!!
It's a nice relaxing atmosphere each time we are up for a movie. We try to go to the 10PM or later showings, this way most of the youngsters are either headed out or bowling. Just wonder why you don't have the free B.D. rewards. Looked forward to them every year.
Continue the good work.
It’s a great place to watch a movie and environment
I’m a loyal Santikos fan!
Casa Blanca was a blessing because I live close by!
I love that I can eat my favorite popcorn or wings, watching a film reclined like a queen :)
Free refills on popcorn and food.
Very fast service.
I really love casa Blanca.
Very clean and friendly staff nice atmosphere
Always friendly environment.