Customer Testimonials
Sue was great to work with. She was there every step of the way and kept us moving along throughout the process. In addition, the online portal provided made it easy to security provide all documents needed and keep track of where things were at in the process.
We especially liked our representative, Chelcie Burns. We engaged her after having begun the mortgage process through another lender who we were not getting results from. Chelcie had to work quickly to get our closing finalized within a 3 week timeline. She was extremely responsive through every step of the way. In addition, all documents provided prior to closing by John Adams were very easy to understand which helped with a smooth closing. In summary I would definitely recommend Chelcie / John Adams Mortgage Company to anyone looking to buy or refinance.
fast and friendly
Everyone I worked with was amazing! Everyone was super friendly, thorough, quick and went above and beyond to get me what I needed and when I needed it. Any time I was thrown a curve ball Sue at John Adams would step up and give a extra push to get what I needed taken care of as quickly as possible. I believe this company was a great choice because of people like Sue!
Randy is a true asset. He was clear and provided perntanant and reliable information throughout the entire process. I had previously applied through a different lender / broker and honestly Randy's hospitality and knowledge level mopped the floor with him. This process would have been impossible without him. Thank you!
She’s personable, informative and professional
Very efficient, concerned for clients and going the extra mile to make it work for the buyers
The friendliest of the staff and very knowledgeable. If I had any questions, they were answered immediately. The best part was having Chelcie Burns as our loan person. She was amazing and always had a smile on her face through the phone.
Thank you John Adams and Chelcie
Donna & Pat Haggerty
Communication was good.
Lynette Droope was always available to answer questions by phone. I also really appreciated the updates on the status of the mortgage as it progressed.
Third time working with Ronya and the Team. She is my only call when looking to purchase or refi. Very knowledgeable and helpful through the process.
Chris was amazing to work with - professional, prompt, and patient. Thank you!
Responsiveness
Ease and strong communication
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It's like working with a friend.
Amanda Lawrence is amazing to work with! She was lightning fast getting back to me absolutely every time I reached out to her with a question, and she kept me up to date on the details throughout the entire surprisingly smooth refinance process. What a great experience!
Corey was very knowledgeable and calm through the whole process. Will work with him in the future!
Brad's service was excellent, he clearly gave directions and helped me walk through any issues faced. We were first time buyers, so he provided us the background information as well.
We will recommend to our friends and family in case they are going to mortgage.
Informative, professional, answered timely, available, associates of Joe were great too.
John Adams was very timely and professional in preparing my mortgage
Excellent service and communication.
Very good client attention and quick responses.
I love how responsive Maria was and she always updated us along the way.
Corey is excellent at communicating throughout the entire refinance process. He also was helpful in providing direction when deciding to refinance our mortgage.
Very thorough and always followed up with me on any questions that I had! Very smooth process from start to finish also!
Mark always gets the job done. He is exceptional at walking clients through the loan process. Thank you!
John Millard always gets me to closing and takes good care of my clients.
The smooth fielding of a client's need to obtain a timely pre-approval and product information for clients to make good mortgage decisions. After that it communicate, communicate, communicate. Amanda is excellent at it.
All aspects of the refi went very smoothly ! My second experience with joe !