Customer Testimonials
Very knowledgeable staff. Quick to give service. Nice selection. I left a very happy customer. Thank you Anthony.
Kriston was very helpful and determined to find the best shoes for me. I appreciate her knowledge and thoroughness. I also love my new shoes.
I like your in-store customer service. All the folks that I interacted with are great. Great knowledge base too. I definitely would return to the store and purchase shoes. Well done in-store personnel!!!
PS---I do not think much of the ON-Line support center (that is customer service that is NOT related to in store personnel.). The answer they gave me of why they could not fulfill my order was ridiculous.
Very good staff, gave good advice and fit my shoes properly. Liked the selection of Brook’s athletic shoes.
THE SERVICE is always over the top. You're appreciated as a shopper and as an athlete. I feel like you walk in a customer and leave as a friend after the conversations. Thoroughly enjoy shopping here!
The associate took his time to assist me with purchasing the best running shoe for me.
The personal customized attention given to the customer ensures that everyone gets the right shoe to fill their needs. They instill confidence in the footwear they sell.
Your staff is amazing, very knowledgeable and helpful. And I love that you have the HOKA brand in the store.
Personalized service to fit and select shoes
Amazing and helpful staff. Very informed and willing to help, could not recommend more.
Great store with very knowledgeable people. Always friendly and helpful
Love it all!
Kerri was very knowledgeable and very patient.
You have a great product and your employees are very knowledgeable!
Love the HOKA Bondi and replace them at least every 6 months. As usual, you provide great service and atmosphere. Thanks!
The only suggestion I have is an awning over the entrance - when it rains, you get wet!
Courteous and knowledgeable staff. Electronic analysis of feet impressive.
individualized, knowledgeable service
We like the personalized service and very friendly and helpful staff.
Easy process yet the feel of a customized experience
Great service and so far great shoes!
Friendly, helpful staff.
The service was great. I’ll be coming back for another pair of shoes in the future.
Both excellent
You have very good informative and helpful personnel.
I haven't been able to wear the shoes I purchased yet. I am waiting for them to be delivered.
Elizabeth was very helpful. I’ll def be back in there for shoes/socks/nuun tabs. Wish there were more colors but that may be the manufacturer and not FF.
no further comment
Quick service just with just a phone call.
Knowledgeable staff puts me in the right shoes every time! Since going to Fleet Feet to be fitted for walking shoes I haven't had any problems with my feet! Working out is much more enjoyable now!
Great service at the Richmond, VA store with Rain! Put me into a pair of Brooks that I absolutely love! Fitting was a great eye-opener and will be helpful moving forward! Was great to see awesome customer service and an informed sales associate who truly wanted to help me get the right pair of shoes for me!
Your Richmond store has a wonderful selection. Josh took an enormous amount of time analyzing mine and my daughters feet, then bringing a variety of styles for us to try on. He wanted to be sure we had the right fit and happy in the style and color. He was extremely patient and knowledgable.