Customer Testimonials
The Walk test is a great service. It make sure you have the right fit
Every time I visit either of the two stores close to me, I'm always greeted and treated like a great customer, even if I'm in there to make a return. This customer service is the main reason I love this store. I have raved about it to so many of my non running friends even they have stopped in for a pair of new shoes. Keep up the good work Short Pump and Westhampton crew!
Great staff! It literally took less than 15 minutes to get my new shoes! I'm a repeat customer, and needed the same type sneakers, so it was great they had them in stock, and I was in & out so fast.
Wonderful customer service!!!!
I love the expert advice provided by the staff and variety offered across brands. The staff always recommends product but never pressures individuals to purchase them. I always end up coming back for items suggested to me
Friendly and knowledgeable sales associate. On shoes feel great. Would’ve liked more color option in my size (women’s 8)
Best customer service and friendly!
really appreciate the time that the associate took in tending to my shoe selection and the in depth process
Charlotte was so knowledgeable, engaging, and made my visit so comfortable. My mom gave me a gift card and Charlotte said “your mom gave you a gift card, right?” I replied “yes” she said “pls tell her thank you for sending you in.”
That is some great customer service from the beginning to the end.
I enjoyed the great customer service and the technology used to analyze the performance of my feet and the recommended shoes and accessories.
Service is always GREAT
Hola shoes are the most comfortable!
The great customer service, knowledge about product and customer needs, and approach of helping the customer as opposed to selling a product.
Sales people take their time with you , are knowledgeable and very very service oriented
Hassle free shopping ALWAYS!
Love the fit experience and knowledge of the sales associate. I do feel like he wanted all of us to buy the same shoe he wore.
The salesperson was very helpfulness
Rachel is very knowledgeable, professional and eager to help find the right fit, no matter what.
The return /exchange policy and process is incredible. Thank you so much
Kerri spent a lot of time listening to my feet concerns which included a fit Id scanning of my feet. She shared and explained the results to me and then recommended shoes that would be the best for my feet. There was never any pressure to buy.
Your selection of shoes are excellent and I would recommend your store to any looking for excellent customer service and products.
Good selection of products and friendly staff.
Every time I come into your store (on Patterson Avenue) I am greeted with such respect, open ears, great knowledge of products, quick to offer suggestions on add on items that have all been beneficial, great sense of humor, and I refuse to get my shoes anywhere else. I was always aware of your store especially since I grew up on that side of town but when you guys opened for Covid and I was in dire need of new shoes you went ABOVE and beyond and for that I am grateful. I will continue to support local and come back. Everyone I have worked with has been a pleasure and I appreciate that. Thank you for the exceptional service. 👏👏👏👏👏
The store personnel are very helpful and knowledgable.
Helpful guidance and easy shopping experience.
Amazing products, plenty of variety and incredibly friendly and knowledgeable staff!
Personal care by salesman who tried to fit shoes to customer’s specific needs.
Great service!!
Great service, as always. Shop local!
I liked the help in choosing a new pair of shoes. The 3D fit information and the analysis of my gait was helpful and the associate chose some pairs that would be good for my particular feet and how I would use the shoes. It was a pleasant experience and I am happy with my shoes.
Great service!
Personal attention! Great customer service as if they have all the time in the world for you.
Pleasant people