Client Testimonials
It's not the products that are why I visit the Sport Clips at Breckenridge in Chester, VA. Quite frankly, your services and products are overpriced for what you get. I visit this location for one stylist in particular...Sam! For me it's all about customer service. If you can't carry a conversation, be great at cutting hair, and focus on your customer, then you have no business in that line of work. I travel the extra distance to have Sam (only) cut my hair. I have been at other Sport Clips locations, most do fine cutting hair, but they all lack in customer service. When that customer sits in the chair, they should be the only focus. Not conversations going on between stylists that make the customer feel invisible. Nor because they are having a bad day or life drama, you have to suffer too. Sam gets it! The conversation is always upbeat and the haircut great, showing her pride in her work. I see others at this location following her lead, but I'm not looking to switch stylists. Even with the MVP, she doesn't rush like most. I travel all over the country for work and sometimes can't make it back home before needing a haircut so i visit locations in different stats. They aren't Sam!
Sports clips has created a model that lines their pockets but unfortunately doesn't line the pocket of their employees at the same rate. I'm sure the intent was extra services will lead to bigger tips. Well, that just goes to show how out of touch the people at the top are with their customers. Most stylist rush through that process because the tips are not reflected in the extra work. Sam doesn't rush. Does she give the best scalp and face massage I have had, no not always, but she doesn't rush me through the process and out the door to get to the next tip. She always makes me feel appreciated for my business and my tips reflect my appreciation. I always tip her very well.
So please don't send me a request for a review to boost your ego about your overpriced services and products but instead send me requests about customer service and people you have working for you. It's customer service that will make or break your business and keep the doors open, not a $40 bottle of shampoo. Sam is one of your stars! She should be one that your company uses to model what is required of a Sport Clips Stylist. Send her to train other employees at locations in her area, the state and the country. Its people like her that will make your company successful!
Jessyca always cuts my hair the way I like it and recommends products to help my hair do what I want.
Had Jessyca cut my hair as always. The cut was fantastic and she is always super nice.
Good hair cut. Good people.
Everything!
On line check in.
Friendly people and quick service
I’m not really a sports guy, so that part of it doesn’t appeal to me. But the efficiency and the cleanliness and the friendliness of the staff is always great.
I was treated very well by Anna
Good greeting upon entering, positive attitude, pleasant conversation, efficient service and genuine appreciation for the business. Friendly, efficient checkout, and an appreciative exit statement. She needs a raise.
The staff are friendly, my haircut preferences are saved from shop to shop, and the MVP is amazing.
Easy to check in ahead of time online, friendly and skilled stylists, usually not a long wait and not too long to receive a cut
Friendly, fast, and professional.
Consistently Great Results
good stylists in a friendly environment. Love the hot towel.
Pretty much everything
Excellent employees.
Clinton has been doing an excellent job on my hair for the past several months.
Jessica did a great job and I am very happy way my haircut. This was my first time with her
They are great at what they do. You are also met with kindness. And things are done in a timely manner
Great stylists
Great cut, fast, good price, liked my stylist, schedule online and go without much wait. Can't ask for much more than that!
Anna is amazing
Quick and Easy to get an appointment. Generally a pretty decent hair cut for the price
Great customer service. I always get exactly what I request. The whole staff is friendly and welcoming.
Nice to get a cut on Sunday with my busy schedule
The stylists who have cut my hair over the years are uniformly exceptional. I want to single out Sloan, who has cut my hair several times, including on this visit. She has an exceptional memory and uses it to remember details about her customers making the haircut a more enjoyable experience.
I like the MVP. Especially the shampoo after the haircut. Friendly, professional stylists.
Larry H
Got my hair exactly how I wanted it. Chrystina was great.
Fast and friendly