based on 3686 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We were very happy with the service and treatment of your sales associates and service technicians. We really appreciated Dan’s thorough explanation of every inch of our new camper (especially in the pouring rain!) We are first time RV owners and know we can contact them for any questions that we have. We will gladly recommend them to anyone looking for an RV.
Your service department is great. Nice to deal with in the phone and in person and our requested service was done in a business day. We are still waiting for the recall, but that’s in Keystones hands.
I've recently had positive interactions with Alpin Haus. I am working with Alpin Haus on resolving some initial RV quality issues.
Alpin Haus has been the best to deal with for buying. My camper and service and storage as well!
Dave is the best.
The gentleman that did our walkthrough was so thorough he didn’t miss a thing. I felt very confident I knew all I needed to know to get steered with this cougar. Would definitely recommend Alpinhaus eat exit 16.
Sales and service have been very good to us. Especially Greg Clark in Sales and randy rood in service. He gets things done.
SCAM ALERT : I received an estimate to fix a hole in my roof for the sum of 8800 dollars. There is no hole in my roof. There NEVER was a hole in my roof.
Aldo I had some problem with the maintenance department, it being solved accordingly
I appreciated the excellent level of customer and RV service provided during the 2022-23 winter storage season. Service advisor Randy Robb and the service technicians understand and address all my service related concerns and Randy maintains excellent contact regarding status and updates.
Thanks!
There was quite a delay having my trailer ready with the walk through. Although the fella was really nice, my hitch was not ready and he had to build it. I was there over 4 hours!
The part I needed covered better was the new hitch.
Other than that, it was a good experience
I can't give feedback right now because my RV is still being serviced and I don't have it back yet.
Thank you!
Knowledgeable staff, ease of appointment and quality of service work
Completed the forever, warranty, inspection, in Oak Ridge. I was very impressed on how thorough the mechanics were, inspecting my vehicle.
I like Art and Cody. ! Nice people
The company stands behind their products and is very pleasant to work with
Communication
Well built, great layout. Staff was friendly and helpful
Everyone is so friendly and welcoming. They have the most beautiful campers and show you what is in your price range.
We were charged $30 for shipping to replace stickers on our camper. They are covered under warranty so shipping should be covered too.
That's ridiculous!
Techs also need more training. I feel our extended warranty was a waste of money. We have to pay for every item they look at whether they fix it or not. Just disappointed in the service this time. We have spent a lot of money at Alpin Haus.
The service team is accommodating and very easy to work with.
Very special staff,
We bought our class c from u this past February spent just under $80,000 dollars. We get it home and the water doesn't run with the slide out closed. Also, the radio and back up camera does not work. We dropped it off early this week and was told all fixed. Unfortunately the radio with back up camera still doesn't work! I texted the Phone number removed about the issue and I got no return texts. My wife finally contacted our salesperson and he says it can't be looked at until may 13th cuz the tech only comes in every 2 weeks. That's unacceptable to be honest. No calls back from my texts are unacceptable. I sent a video of the radio still not working to that text. If ur tech only comes in once every 2 weeks on a Saturday I'm trying to figure who looked at it this past tuesday...? This isnt the service we expect from alpin haus and its our 2nd rv we purchased rom ur place.Bill and Tara Last name removed.
Very attentive and prompt with everything, start to finish. The whole team is great!
Your staff has been excellent and very helpful. However, I am EXTREMELY disappointed in two aspects thus far.
For one, it is very clear that the "Forever Warranty" that you sell is designed to be voided. There are several requirements that were not outlined at all when it was sold and that I would only know about by reading the entire invoice I received after the annual service (which was missing the front two pages, btw). This was not disclosed to us at all and had we just accepted that the invoice was fair, our warranty would have been voided. WHY?!?! And why doesn't anyone mention this critical detail??? I find this practice very shady and it has colored the way I view your business in a negative way.
Second, we we brought the RV in for service, several recommendations were written on the invoice, some of which were not performed because, again, NO ONE TOLD US! We were simply told the RV was ready for pick up. When asked why no one told us, the response we got was "well, the service was $700 so we didn't bring it up." I just bought a $33k TT and you don't mention a $700 recommended repair? Why? Probably because not doing the recommended service voids the warranty and that seems to be the objective.
I think the people that are doing the work at Alpin are decent and try their best. I think the management coming up with the shady, underhanded practices are highly problematic and indicative of a company that does not have the best interest of their customer at heart. Regretfully, I feel I will look for another provider for service (since you will eventually find a way to void the warranty anyways) and I will be buying my next RV elsewhere.
You could have just been up front and honest.
While in for my forever warranty inspection, I had an 8 am appt. They didn’t pick up my camper until 8:45. Also when I set up my appt I was asked if I was going to wait and I said yes. I was asked this 2 more times on the day of my appt and I was told 1 1/2 hrs. After 2 1/2 hrs I checked in and was told by the tech that he had my trailer as a 6 hr ticket.
The camper was delivered promptly when we went to pick it up. It appears that all the woek was performed as stated, but I haven't had time to verify.
The service department is very knowledgeable. They are easy to speak with too.
Topy notch products, great sales staff, and excellent service department. Everything you need to get on the road and stay there!
Just got my RV back Tuesday. Everything that needed to be done was done. I was very pleased with the service I got. When I called and got the voice mail the next day I got a call back .