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5776 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
High professional and highly detailed!
very thorough and explained everything
Extremely complete.
We appreciated the thoroughness of the inspection. Kevin gave us all the time we needed to address our questions and concerns.
Always thorough and Professional! Complete and Easy-to-read report with photos enclosed in a Binder with useful information for the new Buyer!
We were pleased with the inspectors report and his professional yet friendly service. Since we are purchasing a property 'long-distance' we appreciated his feedback re local products and services.
Very professional,courteous, and knowledeable.
Efficient and doesn't waste time
Rob was very nice, was able to schedule inspection right away, and explained things in a way that was easy to understand. The price was also very reasonable.
Eric was very knowledgeable and professional. The inspection on the house was thorough.
more thorough check of windows...other areas of potential loss of energy
I like your inspectors, especially Mark. Receiving the reports on time is much improved.
The service was excellent, the rep who performed the inspection was very nice and professional, if I didn't understand he was willing to explain everything I asked.
Very detailed and knowledge employee.
Prompt, knowledgeable, informative, educational and fun.
Brent is very knowledgeable. He was also immediate in correcting or I should say upgrading our report, when we had a question. I much prefer photos incorporated into the report so that when you are dealing with follow up issues with the seller and their agent, we do not have to spend so much time downloading photos and trying to label them in conjunction with the report. A report that provides photos with the written issues is so much more convenient. The inspection was 4 hours and that was not expected by any of the parties.
I did apologize to the sellers through their agent and they were fine and I missed an appointment. I think that sending the client the report after inspection would eliminate the above. I am very curious as to your feed back on photos/time lines/prepared report on site verses later emailed to client...
WWhile the initial inspection had been completed for a previous owner which fell through, John carefully inspected the noted areas where the sellers were noticed they should repair. I was so happy when he told me I was purchasing a well constructed house!
Very thorough and friendly technician.
rapid scheduling and professional services.
Was able ot scheule quickly and was very detailed
The customer service I received in my initial phone call, to schefule an appointment, was great.
The inspector was friendly and knowledgable. He answered all of our questions and did not leave until he knew all of our questions were answered, he didn't make us feel "rushed".
The written report that was sent was very thorough and provided great detail.
I appreciated every aspect of the service we received.
-- Kristin McKeever
Reduce the cost. The service was great!
We loved the detailed report and how nicely presented it comes. Very thorough inspection. Would highly recommend.
Very professional and trustworthy. Would gladly recommend services.
Arrived on-time, very professional, work was done quickly, took the time to answer my questions completely, suggested ways to improve efficiency of our energy use with sensible and reasonable changes ie) foam insulation for our basement that would help cut heating/cooling costs and allow us to increase our gov't rebate, and told us we could get another audit later if we couldn't afford to have work done within the timetable of this audit.
Quick service with emailing of the report.
Thorough and friendly
Fast, friendly, and I felt you went through it with a fine tooth comb! Easy to read read report.
Consistently thorough and fair inspections.
Michael never alarms buyers and does a great job of distinguishing between maintenance items and defects.
Jason was just all around great to work with. Very thorough