Client Testimonials
I like my particular agent in Orleans, who is responsive to my questions and problems. I don't like it when the agents come and go. I wish you had more choices of companies and don't like it that I am often with companies who seem second rate to me or that I've never heard of and have to research.
The agent is always there for me when I need her help , always finds solutions for my questions, always returns calls
Team is very supportive
You are always prompt to respond to any insurance queries I have, and your agents are
always pleasant to deal with.
There professionalism
Can always get to talk to someone.
My agent Lisa Masse is the very best. She has always been there for me.
Your client reps are always available to answer questions and take care of questions and issues quickly. I love working with all the CSRs. Thank you for being so customer focused!
Personal service
Come on, we've been with you for 30 years
Your prompt and courteous replies to all my inquiries.
Service is always prompt
How fast you get back to me with a quote
Good customer service, reliable with follow up and friendly.
Efficient, timely and good pricing
The people you deal with
Excellent courteous service.
Staff is always ready to answer our questions and provide guidance.
Your representative Martha Potter is the best. She always keeps me up to date and is available to answer any questions I have. Your insurance price is high but the service is great. Thanks for everything
First name removed
I liked that the response was quick & did find savings in both my homeowners & car insurance. Thank you Reggie!
We have been with the same R and G agent for almost 15 years now (Lisa) and the reason is because she is dedicated, knowledgeable, and gives a face to your (R and G) name. In this day of online everything, it's nice to be a customer that is still given the personal touch.
Personal and friendly - low turnover in work force assures that the agents continue knowing you and family members (Ann for us)
Personal Service
More than willing to help and answer questions. Thank you for that!...... Nancy
Great service whenever I need it. No often, but when I do R & G is right there and on the ball. I have been with R & G for about 30+ years and they are the best service business I have dealt with on Cape Cod.
when I have a question my agent follows up , thank you Amy Furtado
Everyone in your offices are extremely helpful.
I like Suzanne Richardson and I have referred her to probably 5-6 people. She knows what's up!
My agent Martha Potter always provides the products and services I require, as well as a lot of individual "trouble shooting" that I seem to regrettably need as well, and all in a timely and helpful manner!
I m able to speak to a person & not a machine.