Everyone i dealt with was professional& empthetic. Also, your field staff came on time twice which is very much appreciated.
Friendly staff and great service.
Dryed bathroom floor & ceiling in kitchen under bathroom. Excellant!!
Very quick response time
The whole job was handled in a professional manner,with efficiency, during a not so good time!
The staff is kind and reasonable about meeting our needs. They were good about responding to our questions and concerns. They are very customer oriented.
Trying to be helpfull
The service was impeccable. And the people that I worked with were some of the most kind and awesome people I have ever met. They met me on my worst day and they did everything in their power to help me and assure me that everything was going to be okay.
The workers were on time, they were quiet, thorough, neat and did a good job...and didn't complain about anything here or there...that kind of service is rare in this day and age. The leader's name was Jerry and his helper was Miguel. Commend them, please.
We were very happy with all the staff and contractors used by ServiceMasters Restore: Hayden McCartney (our case manager), Mark Greening (the building contractor) and Rick (from The Avenue Interiors, who installed the carpet). However, we were particularly grateful for the amazing job that Benny did over the first 3-4 days following our blockage, when he initially came to clean up the mess in our basement. He was very thorough, considerate and conscientious and we were extremely thankful for the excellent job he did. So, we'd have no hesitation to recommend ServiceMaster of Oakville in future.
With many thanks, First name removed and Rosemaree Last name removed
The friendly staff and communication of everything going on with the process
Very courteous and thorough job.
Workers were extremely courteous and hard working. They were quick to get the job done in an approved manner...very professional.
Quick response to my call. Thoroughness in going over things with me.
The ability to contact employees and there was always somebody available to answer my questions or concerns.I believe this company offers true customer service and upholds meeting customer satisfaction. These individuals are dealing with many clients on some of their most unpleasant days (damage to their home where they are experiencing life interrupted), I felt like the employees don't lose sight of that and convey genuine concern for the client.
Alicia and the crew (cleaners and carpet cleaner and a/c duct cleaner) did a fabulous job.also, on time, and very helpful with my questions and requests.
There were areas that were not completed.
Painter found cobwebs on walls that had been missed. Wall lights not working and one venetian blind no long will open slats.
Door in bathroom missed. First door cleaned on third floor was stripped of finish but I have restored it since.
Pictures all put back on walls in the stangest of places and some picture nails disappeared.
These are the problems, but the service and the guys, and gal, were so dedicated and I don't think they realized the oversights that I mentioned. Pedro did thorough cleaning of fireplace. I would recommend your service
I appreciated the thoroughness of the initial detection of the damage done and the preciseness of the documentation done daily as the work continued. The general supervisor of the job was readily accessible and explained each step of the restoration. All of the people who worked on this job were considerate and readily dealt with my questions and concerns. I am pleased with the overall work and would readily contact Service Master should I have a future need.