based on 6976 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the large selection of shoes that are available to browse & try on. The sales associates are very helpful and will fit you with the right shoe and make sure you are satisfied before you buy!
I like the variety of brands and the expertise of the sales people.
Friendly and knowledgeable staff!
Great assortment of brands!
Jessica was a great sales woman who was good in explaining my feet issues and
addressing what to do about wearing the proper shoes. I am very happy with my
choice of shoes & have all ready told a friend about your store.
Customer service is outstanding. I love that if for some reason the shoes do not work out within 60 days, I can return them for a complete refund. This is unheard of. Your shoes are high quality. I like that.
Everything!
Always have a wonderful experience
Knowledgeable staff.
The service is amazing, products are top of the line and they have plenty of selection, even for my tiny feet!
Great customer service
Great brands!
They are very personable!
Great quality shoes and the personal attention I get when I visit.
Joelle not only helped me find exactly what I needed, she was awesome! She spent so much time with me, and even rolled out my calves! I could not recommend her more. Thanks Joelle!!
Lauren O'Neill
I like visiting the store and always prefer buying my shoes locally even though I typically by the same brand and model
Ryan at the OT location is the BEST
The professional and knowledgeable sales associates and excellent selection of shoes.
Very friendly and helpful employees
Very helpful and informative. The shoes I bought are super comfortable!
I like the one on one sales. The staff is friendly, professional, and knowledgeable of the product lines you carry
we like that you carry the Hoka shoes but you need to carry more inventory so that your customers don't have to wait on orders.
The customer service is very good. I only had one person who really didn’t want to help me. It wasn’t this time. I wish I could remember the man’s name who helped me this time. He really did help me out a lot.
personal touch
nothing I knpw of so far
Knowledgeable staff and wonderful shoe products
The customer service was phenomenal
All staff is very knowledgable and professional. And, very patient when with trying on many shoes and walking around the store for a couple of hours. :)
Shoe salesman was quite knowledgeable. I appreciated the friendly, no pressure assistance.
Love the Hoka's!!!
Really great experience. The staff were fantastic (I forget the young girls name, she just graduated from OSU though was really great). Now that I've had these shoes a few weeks I can see it's the best fitting running shoes I've ever had!