based on 21077 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great people, products and running groups!
Great customer service
I had bought a pair of shoes that after 3 runs just felt terrible. I went back just to ask what my options were. The service was outstanding! I was refitted with a new pair of awesome shoes with no delay. I was not expecting this exchange but am so pleased with your understanding and service. Rest assured that I will always buy my shoes at your store! Thanks again
Jaime Cardenas
I was extremely pleased shopping my workout shoes at your retail store. Your sales associate, Amy, provided professional services starting from computerized foot size measurements through selection of the appropriate size and brand selection according to my size and preference. Together we reviewed and evaluated various brands and size to my requirements. I walked out of the store wearing the most comfortable shoes for my daily workouts. I appreciated the services I received and , for that, I convey my thanks Amy and her colleagues.
Personalized attention, kind service, and knowledgeable staff!!
The staff is knowledgeable about your products which enables them to meet the needs of the customer.
Great service. Made the choice of shoes simple.
My salesman was so AWESOME!!! He was knowledgeable about everything and he so nice and friendly. Loved him he was funny too!!! Not intimidating at all like I was afraid it might be.
There the best shoes I use
Everyone was very professional & knowledgeable. They listened and never tried pushing any product on me. They gave great advice as well as advising/assisting me with trying on shoes & insoles. Overall it was a wonderful experience! I'll be going back soon!
For me personally it was the selection of colors in the 3 styles of sneakers that were recommended to me
The staff is professional without judgement. They are extremely knowledgeable. Whatever your activity level they are there to fit you with the best shoe for your feet & needs. Tremendous selection.
Knowledgeable staff. Supporting and motivating coaches and mentors for Walk Fit program.
The sales associate was vert nice and helpful.
I love my shoes and the customer service was awesome!
The fit id
Diane Debrosse is the best. I plan to always go to the BA store from now on!
Service, the young man was very courteous, knowledgeable, & helpful.
So much time and personal attention was given to me from the moment I walked into the store. And my needs were met!
Personalized attention
Gotta education on shoes and characteristics of our feet and the sales girl brought out some recommendations. My wife and I both ended up with Hoka's that feel great!
The Products are excellent quality ,Services are great
Friendly,, helpful and informative employees
the knowledge and patience of salesmen and women.
Your personnel are friendly and helpful and knowledgeable even if one is just checking out his/her options for shoes and may not be making an immediate purchase. They are willing to check "the back" for more of a particular product and even immediately open the packing boxes delivered while the customer is in the store to look for a specific size and style that might not have been available before the delivery was made.
Great customer service! I received a phone call and email once my sneakers arrived.
Friendly, knowledgeable staff. No pressure shopping experience.
You had my size which is hard to find women’s 11 and 12!
I always purchase all of my running shoes at Fleet Feet. I went in for new shoes and a new Garmin watch. The staff is always so knowledgeable, patient and helpful. I work as a personal trainer and recommend Fleet Feet to clients all the time.
Great customer service.