based on 4238 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jen knew what she was doing. It’s a plus to have athletes as employees.
Running Shoes and inserts and socks ... the best ... hands down.
Nikki the manager was very insightful and helpful. Give her a raise.
Everyone is always so kind and helpful. Love that you go in and they fit you and educate you on the different types of sneakers. I have been running in Brooks ever since they fit me with them.
Knowledgeable staff, listened to me and answered my questions.
Very professional, prompt and courteous service even when store was packed.
Friendly store associates who care and give useful advice about shoes as well as running. I enjoyed the experience of finding the best shoes for me. Much better than just picking a box off a shelf at a department store.
Very knowledgeable and helpful
As a girls on the run coach and family member, I was excited to go check out the store as a mom and for myself. The associate was very nice, but informed me that there was not a girls on the run discount being offered this past weekend. Not wanting to cause any trouble, I showed him the email we received saying families should mention Girls on the run to receive family discount. We did receive the discount for my daughter, but it was evident that the gentleman working with us was not looking to fit myself for shoes. I was disappointed and did not get fitted for shoes myself and not sure if I will enter their store again.
Malcolm was amazing. He spent a ton of time w my son fitting him for track shoes and spikes.
Our guy was great bought two pairs of running shoes for track!!!! [Kenwood location]
Service
The got scanner, variety of brands and price range. Very friendly and knowledgeable staff.
Personalized attention and informed recommendations from knowledgeable sales staff
Excellent service. Excellent products!
very helpful
Kathy was really helpful and spent a lot of time with me.
Love the fact that they are interested in what you are training for and to keep searching for the right shoe.
Quick in and out service. Good diagnostics.
It's convenient, has great clothes & shoes, great customer service, excellent programs & it's neighborhood friendly!
We are very happy that our efforts to provide excellent service are noticed. If there’s anything else I can help, please do let me know. Fit Matters. And at Fleet Feet, so does your happiness!
I appreciate that you listen to what I’m looking for and encourage me to take my time when deciding between options, so I get the perfect fit! :)
Great people, great merch! So thankful you’re in Nashville!!!
I love the personalized services they provide. Always friendly with very useful advice.
All of your associates are very knowledgeable and friendly.
Very personal staff, great knowledge of the products and awesome to work with.
Sales Associate was knowledgeable, patient, and helpful. She took a lot of time with us making sure my daughter left with the best shoes that fit her needs.
Quality products and professional employees.
The staff seems very helpful and knowledgeable with the kids shoe selection.
I like that I could make a return easily. The staff were easy to work with and knowledgeable about the products.
Good customer service
Knowledge of product