Customer Testimonials
Your pricing and customer service
Great Service
Great Services, with the products you need.
Fast Service
Great service and speedy order readiness.
High quality product, excellent customer service
Great speedy service, very attractive prices, many locations to pick from and a online catalog that's pretty ok
Helpful staff and found us what we needed for our project
Usually have what we need in an emergency. It costs more but there have been many times when it has been worth it.
Very fast and friendly
The level of service is always great. Your team always have stock and can get it for me ASAP if needed. Thank you for your great service.
Great and quick service.
Very fast and competent service.
I had a great experience with Kevin, who was very prompt, helpful and kind.
I can’t say the same with my experience with the associate (Clayton Mclean) who handled my online order.
It was very negative, as my order was processed several days late, after I had emailed in to follow up (left with no response).
I had to call in to Donmills, where Kevin had to sort out the disconnect. I was left with an extremely small window of time to complete a tall custom order.
They say to order online first, but clearly online associates aren’t organized enough to process your orders. I appreciated Kevin’s advice in emailing in, and will do so moving forward.
great response to our requests
Super friendly and helpful staff. Good material selection.
Professionally cut aluminum plates and very nice customer service, they really appreciate their customers.
The quote response was in a timely and accurate manner. The item was fabricated accurately and with good workmanship.
Quick response and good inventory
Fast and attentive service! Bending over backwards to accommodate customers. Thanks!
Placing the order was simple and efficient.
Order turnaround was fast, next day; appreciated!
Order pick-up was efficient; no need to enter the building, curb side and loaded for me. Nice!
Finished dimensions were to spec - good job!
The not so good...
The sheet of SS had a protective film. There was a straight line of symmetrical perforations in the protective film; assumed to be from moving the sheet mechanically into position for cutting. Peeling back the film to one of the perforations did not reveal damage. So the sheet was installed.
Post installation (protective film removed) showed 3 inline dimples and one area of scratched finish. Dimples are not fixable (backer board is straight). Will attempt to buff out the scratch.
I always receive excellent and knowledgeable customer service. Prices are high on a per pound basis, but the convenience of being able to get small pieces of specific grades and sizes offsets the price. So handy to have stores like this for small projects.
You are friendly, helpful and efficient! Always easy to place and pick up orders.
Lovely guys here, best vibe.
Great phone service!
Good prices, good customer service and good quality product.
service
Quick response from your Customer service. Quick material delivery. Variety of of metal parts. Very satisfied with the service and products. Shout out to Fred Kress for being prompt in email communications and providing great customer service.
Sales personnel were prompt in their attention to my requests. Delivery person was polite.
Fast and professional!