- Phone: 248.366.4611
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based on 3025 ratings.
What our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Hi Rachel,
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. I also want to thank you for giving us a chance to make things right.
We're using your feedback to make some important changes:
Making sure you get the full 50 minutes HANDS ON.
I'm pleased we were able to make things better and I hope we see you again soon.
Sincerely,
Edel & Pillar
Owners
810-694-6877
The facility is always clean. The therapist listens to your issues and spend extra time on your area of concern.
Emo is fantastic!!!
Very friendly and kind staff and incredible massage personnel.
convenient location and clean atmosphere
They're always friendly and do a wonderful job.
Amazing and professional service. The spa is so peaceful and smells so good. The staff is amazing. I always request facial services with Nala. She is amazing.
Accepted my gift card
Just expensive
Very friendly people, great massage
I love the therapist and the seamless booking app
The pregnancy booster was a nice addition to be able to lay comfortably.
Polite, professional service and clean facility. Variety of massage techniques.
The actual hands on massage is getting shorter and shorter. Now it is more like 40 minutes instead of 50 minutes. I take no more than 5 minutes to dress and undress. My hands on massage should be at least 55 minutes.
Nina was fantastic!
Relaxing facility and great staff!
Sue, thank you for leaving us a kind review. We appreciate it. We are so happy that you were able to have a relaxing massage with Kiran. Looking forward to seeing you again soon!
The massage itself was quite good, I just felt a little misled because I was told initially when I booked and bought the gift certificate it was a 60 minute massage. I was early just to make sure I got my full hour because I hadn't had a massage in a while and wanted to make sure I took advantage of the entire hour by not being late. But I only got 50 minutes. I get that you have to get dressed and undressed and that he wanted to talk to me a few minutes but it shouldn't take a whole 10 extra minutes or they should book a little longer in between each session to get your full 60 minutes. Also, this is the standard policy, so know that if you're booking a 60 minute massage, you'll only ever get 50. Apparently, it's in very small print on the bottom of their screen (misleading). Also, I left a message with the front desk person to have the manager call me because I wanted to let them know how I felt, particularly being a new client. Sadly, they haven't called me so that also tells me they really don't care about keeping clients. So, not sure if I'd go back to be honest. But Cole overall as a masseuse (the foot massage could be improved) was quite good.
Melissa, We are very sorry that there was some confusion about your session time. We clearly state in all of our advertising, on our website, our in store menu boards, the booking confirmation emails and on the intake form that you signed that all sessions include time for consultations and dressing. We even covered this in person that came with you, who had arrived earlier than you. I am sorry that we didn't have the same conversation with you as we always try to be totally transparent with our policies. The reason that we do allow for this time, is that we strongly feel that we need to understand what is bringing you in, so that we can customize the session for you and to provide advice on proper homecare and repeat visit recommendations based on what is specific to you. AGain, we apologize for any confusion that we may have caused. Duane, Owner
The environment is very professional and relaxing. The team is knowledgeable, very skilled, and listens to my needs.
The front desk staff now is not good. They messed up my appointment that caused me to have to reschedule after I showed up which has never happened before and also caused to to have to drive back another day which in turn messed up my entire weekend. At the time of check in on my second arrival I waited for 20 minutes with nobody at the reception area while she was on the phone outside. Very unprofessional. I let my massage therapist know about it because it almost made me late!
Thank you for letting me know. I will look into it.
Bekah - Owner
The scheduling was super easy and friendly. Brie handled the requests and call backs promptly and attentively. Hill performed an awesome massage and really worked out my problem areas. Much appreciated
John, thank you so much for leaving us this kind review! We are so happy that Bri and Jill were able to address your needs. Looking forward to seeing you again soon!
Good massage. Nice, comfortable place
The facilities and staff are always very welcoming, relaxing and professional.
Davis. thanks for sharing your feedback. We appreciate you and your business. Sincerely, Manager
Melissa P is absolutely amazing. She makes you feel comfortable during the service and I walk out feeling confident!!
I like how I feel when I leave. Like a new person.
My facial was great. My massage was not, she was way to light. I left feeling light I had wasted $120.00
On one of the coldest days in years, the doors were open and staff welcoming. Inez was incredible, working out stress knots and doing an amazing job on the rest of my body. I highly recommend LaVida for your next massage.
Allow 90 min massage to count toward enhancements and also allow pause in membership if needed.
Laura is a great masseuse and I always leave feeling great!
Everything
Was a great experience and I'll be back. Welcoming recepitonist - great masseuse. Left feeling great.
My person started late, 20 min past when we were supposed to and assured me at the beginning we would go at least 10 min past the end time (60 min massage). We didn’t, we ended at the original time. So - appt at 245, didn’t get to the room until 305 undressed by 310 and massage ended at 345. That’s not close to 60 min and I understand time is removed for short consult and dressing. She did a good job and someone hadn’t shown up that day so she was filling in. I didn’t complain to her at all, she was nice.