Customer Testimonials

Easy to park and pickup both getting to and from airport is very quick and easy.

Our driver to the airport was Very personable! Put a smile on everyone’s face and the drive seemed very short.
Our driver home was very professional.

We texted when we were at the pickup area and waited about 10 minutes, but it was 3 in the afternoon on a Friday, so we were thankful with the heavier traffic it didn’t take longer. (Terminal 2 traffic was very heavy.)

Thank you for your service and your great drivers!

You were on time for pick up at airport. Easy in and easy out, Employees very helpful

Convenience.

Convenient

My employee, Robynne S., on the trip back home was top-notch. She served her customers without expecting anything in return. She made nice small talk with whomever wanted to. She was quick and efficient at the drop points. She was ready right away at the airport. Great experience!

Very easy to use. Shuttle was there ready to get going and coming from the airport.

On time and right to my car. Polite driver.

Bus driver was very curious. Quick oick-up once parked.

Drivers are friendly. Always on time.

recently, we commented to your team that the frequency of the park plus service needed serious attention. i believe you have addressed this. we chose to use the closer park and fly parking lot and found their frequency and service very good. just wanted to say thank you and well done.

A little pricey but worth it!

Very secure clean lot and the shuttle is super fast to the airport and at pickup upon return! Staff is friendly and polite and eager to assist with any questions. Absolutely recommend using Park 'N Fly!

I may have been lucky, but virtually no wait for shuttles in either direction . Also, easy on line booking and pre-payment.

Prices are great

Fast and convenient

Fast, easy and convenient. The staff is friendly and go above and beyond making sure everyone is safely on and off the bus. This is the only place we will park the car when traveling

Quick pickup

Super nice drivers....and convenient for travel.
Detroit had 1 not so nice driven from Enterprise and it made ur drivers more appreciated by our geoup

Lou was able to take us to the airport and pick us up when we returned, he was wonderful! We're will be back next trip the entire experience was great.

Better communication as to where pick up at airport is now located because the signage at the airport is not clear

Nearby parking, helpful staff, consistent shuttle.

Prompt shuttle pick up and friendly staff

Pick up and drop off at the vehicle, luggage assistance, dropped at ticket level then picked up at baggage level

The employees at Park 'N Fly Cleveland were very helpful and courteous, beginning with the person at the gate and including the drivers. I will definitely use Park 'N Fly again.

This was the first time I tried park and fly and I was very reluctant after reading reviews. None of the reviews detoured me but I was honestly expecting the worst. I was in for a very pleasant surprise. From the time I arrived to the time I returned a week later. Everything was smooth and seamless. Dropped off my car hopped on the bus with no problems at all. When I returned a week later I went to the lower level ask I was told. I just missed the bus back to the lot but within 5 minutes the next bus arrived and had me back to the lot very quickly. Once back to the lot my car was waiting for me. Unloaded my bags from the bus and into my car and I was out of there in no more than 2 minutes.
I will definitely use your service next time I fly and pass along your service to family and friends for them to use.

I received phenomenal customer crevice from Ms. Pat. I needed to use the window because my receipt didn’t scan. Ms. Pat did not seem at all inconvenienced. She was helpful. Told me about the app and how I could receive discounts in the future. Ms. Pat is a gem!

Patricia Donaldson

This was so easy to find the parking lot. The staff were very courteous. Overall this seemed to be faster than any other shuttle service I have used in the past. I will definitely be using park and fly again.

Everything was very efficient at Park 'N Fly - we used self park, and were picked up very quickly in the lot upon arrival and again at the airport when we returned.

Richard A. was terrific - professional and friendly, and provided a very smooth ride back from the airport. Denisha was very friendly is assisting us in the checkout procedure at the exit gate. Park 'N Fly is fortunate to have these outstanding individuals representing your company.

Before my retirement, I traveled quite a bit and used Executive Parking over the years, always very pleased with the service. I feel it is important to mention that the driver who took us to the airport on 10/11/23 at around 9:00am was aggressive in his driving - fast starts, hard cornering and stops. Although seat belts are provided in your vans, my wife and I felt unsafe during this trip to the airport.

So easy. Zero stress. So fast.