Customer Testimonials
I like that the services provided seem to be very thorough. The spraying or spreading of the granules on the lawn seem to cover all the areas. Also when needed, I have called to get another spot treatment on weeds that need additional spray. Someone has come to the property to do this for me. Following the last treatment this month, I appreciated the comments and suggestions the tech left on the printed form left at the door.
The thing I wish could be handled better is the scheduling for treatment. Sometimes I don't know until the last minute/day before when the tech is coming. I would prefer to know sooner so that I could mow the lawn prior to treatment. For this last treatment, I had checked online about the next treatment date and then the tech came a week earlier. Scheduling seems to be an issue.
Lawn looks great. Employees easy to talk too.
The agents are knowledgeable and willing to help me understand my Ryegrass lawn.
Great job!
Great job!
everything
Reliability, know what they are doing. Due to some changs in my front yard I need to talk to smebody at Trugreen about a possible change to my reseding, possibly add to it. Need somebody to contact me about this. By phone only. I don`t have a smart phone or anything like that. Phone number removed
Great communication and customer service. Excellent use of technology keeping customers Informed of services.
On time with their service and respectful of property.
Your service person seems to know a great deal about lawn care and tailors the service to the situation.
I like that someone else is taking care of the lawn's health.
While the specialist, Guy Ishihara, did a good job applying the services listed on the ticket, I have three disappointments:
1. Prior to the service, I received an email at 6:46 AM that the specialist was en route for service, and Guy was here by 8:30 AM. While that is very punctual, it did not allow me any time to prepare the lawn for his arrival.
2. The service was provided, but there was no signage on the front lawn to notify neighbors that an application was applied to the lawn (in a neighborhood with VERY active pet owners).
3. In the advice statement left on the front door, there is reference to "update your account" because no email was available, but in fact when I checked the account settings the email WAS on record.
Scott M. Donnelly
My lawn looks great, service people are friendly and communicative
You know how to treat a lawn to make it healthy. It looks much better. I don't notice any moss now.
My yard and plant trees are happy!
Great employees ! Wonderful service ! Weed free Green lawn !
We like everything your techs have done to make our trees and lawn look healthy. As of today, our landscape and trees look great and I would highly recommend Tru Green to anyone.
Always on the date expected and friendly.
The annual maintenance service contract insures the regularly scheduled maintenance of our yard. It is very important tor our yard to receive lawn services that that insures its continued healthy condition and appearance.
I appreciate your care for my yard.
The person who came to spray took time to listen to us and respond to our questions. Customer service seems to be a priority for every employee who comes to spray our yard. Couldn't ask for more.
You always call ahead of the service scheduled at least 1 day.
Your installers are prompt and curious.
happy with your services
They let you know ahead of time when they wlll be out for servicing and what they are going to do.
They are prompt with their service and the technician is very pleasant to deal with.
Quality and service
Dereck Graff is THE MAN! He dropped by today to finish a task not completed by a colleague last week. I had tried, online, to simply ask a question about last week. I didn't intend or expect that someone would actually return. When I saw the scheduled re-do on the calendar for this morning, I attempted to abort it by going online and calling last evening. The best I got was an answering machine saying that she'd call back later. So, let it roll.
Dereck did a perfect job ... absolutely perfect. Not one stray fertilizer granule and everything was done to the letter.
Thanks a bunch, Dereck!!
dependable service
Just keep coming it's been a rough year for the West Coast everything's been dry and not great on the shrubbery lawns you name it. Looks like the Sierra desert the only thing I can say is that was great for keeping the mosquitoes out of the area but as for greenery well it didn't happen this year hopefully next year so please don't give up on us
I commend Kit Carlsen for his good work on our property.
Efficient and professional.