Customer Testimonials
Professional and
,friendly
easy to schedule
TruGreen has been servicing our homeowners association of 23 houses for a number of years. They schedule appointments as needed, notify us in advance of scheduled services, show up on time and provide professional and efficient application of their product. Many of our association members have commented on how well our individual lawns and common areas look as a result of TruGreen.
The service is fine, the communication by the office staff is fine.
Your communication and the product
responsive and on top of things. makes it easier for me to stay organized.
Responsiveness is very good / work quality of is very good
You are dependable and get the job done.
My lawn looked great this year after a slow start.
Began with a lot of bad areas but began to green up as the summer went on. Looks great now.
I had to call in to ask a question and got a very lovely lady on the phone named Carmen. Please give her a thank you for me for not making me feel silly with all my questions. She was great and it was refreshing to get to talk with such an upbeat person!
Michael O and Gregory W were very polite and helpful with all my questions. They performed their job with such professionalism. I am very happy with the job that they did. I hope to see them again next year!
The service was topnotch!
I am Writing To let You Know What An "EXCELLANT" Job Our Tech has Done....His Name is Bobby Craddock - Truck # 216444 ....He Has Been Coming To Our Home For A Few Years Now.... He Truly Takes Pride in His Work, He is vey Courteous and kind.....My Husband is usually there when He Comes.....He Said "He" could'nt Have Done such a good Job on his Own Property.... He TRULY is An Asset to the Company.....People will take the Time to Complain, But Not make the Effort to Commend A person ...Thank You Bobby....He Is A Keeper!!!!
Excellent service. Lawn looks very good. Thank you.
Friendly, professional conscience of the environment. Not to scratch vehicles, closed gates after application.
Very effective. Happy with results.
On time
Came when they said and did their job efficiently
Advanced notice of treatment dates
Jessie the manager got involved in my complaints for weeks with no luck prior to Jessie, he was absolutely amazing when he was involved, constantly updated me of the progress to get my lawn back to normal and better. I definitely will stay with the company if Jessie is managing my account
Very knowledgeable and attentive service representative.
I have been a Trugreen customer for three seasons. I have a difficult lawn with roots, rocks and lots of shade. It will never be a golf course unless I cut down the trees and start all over again. I’ll begin by saying that my lawn is much improved and will continue to improve in subsequent seasons.
COVID has created a major wrinkle in communicating with Trugreen. Originally when making a contact the call was transferred to the local office. Presently, a call gets transferred to a number of locations throughout the US. The communication notes on the customer screen sometimes reflects inaccuracies and with dates and treatments. This system didn’t work for me; it isn’t working for neighbors and friends who are experiencing similar problems.
Last season Cynthia, Customer Care Coordinator, contacted me after reading my feedback. I was heartened to know that there is a process in place that deals with special problems. She in turn forwarded my case to a local manager, Jesse Bylek, who contacted me promptly. From there on forward, I was in excellent hands. In fact he gave me his email address so I can communicate with him directly
Jesse takes extra time to understand my concerns and help with excellent advice for lawn care following the treatments. He paid personal attention to my lawn and stopped by to see its progress and meet with me personally. He indicated that when he passes by my property when driving about, he takes a look at its condition. This attention is very reassuring and helpful.
Just today I had aeration and over-seeding applications. I had a few special items that needed attention and emailed them to Jesse. He was quick to get back to me with assurance that these notes would be on the technician's work order. Technicians, David P and Miquel were really excellent in communicating the special items. They were pleasant, competent and really eager to please. I hope they will be assigned to my treatments moving forward.
I also used the mosquito control service. The first treatment worked; the second did not. Trugreen returned for a free second application and David did an excellent job controlling them. He, too, was really helpful and eager to please.
I am happy to share these commendations with you and am grateful to Jesse for his pursuit of customer satisfaction. I also appreciate some of the technicians who took extra time to ensure quality service.
Stephen Becker
PS I do hope that Truegreen will return to a decentalized method of telephone communication. It really makes a difference to connect with local people who are familiar with the customer and the landscape.
Professional and timely. I sometimes talk with TruGreen staff while on site. They are courteous and knowledgeable and will make adjustments as needed based on discussions.
My lawn has never looked better!!!
TruGreen keeps their customers in the know about their lawn care. For the most part they stick to the scheduled appointments.
Receptive to customer concerns, keep customer informed.
I want a written report like they used to give. All I get from Trugreen , is an email saying you were there . It tells me nothing of what was done. Please I want a written statement saying what was done
very responsive team
Lawn has good growth and looks nice and full as a result of your service.
When I have problems with different weeds they come out and take care of them no questions asked!