Customer Testimonials
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Performs prompt service and provides recommendations for lawn care.
What I don't like is being bothered by surveys.
My Lawn Service, especially, the most recent (10/8) was conducted in a most professional manner. Because of COVID 19 Procedures I have not seen the service technicians for some time. However, this time I was fortunate to be outside when he arrived and was able to interact
with him regarding the service, condition of the lawn, applications, and recommendations. I was very impressed with Robert Bustamante's (spelling?) knowledge and explanations of what my lawn needed at this point. Thank you.
Please know that Isaiah Acosta (Truck ID: 119003) was absolutely superb with customer service. I had some random questions and he answered all of them with patience, knowledge, and kindness. I was so impressed I saved the service ticket so I could come in here and take this survey to make sure you knew he’s doing a great job! Isaiah is very impressive - I’d recommend TruGreen solely based on his service.
I am very happy with the service. My lawn is best I have had for some time. Very, very few Mosquito's and lawn insects due to the spraying. All the service technicians have been excellent and providing all service contracted for, all the with no short cuts noted. I would like for you to pass on to the following technicians for a job well done and their efforts are much appreciated:
Tommy Pejean, Wesley Delaney, Johnny Douglas and any others that I may have missed, while I was ill. I also want to thank their supervisor Durden Douglas for a JOB WELL DONE and a great team.
Bernard Burchette
Excellent results
Have used your services for several years. My Lawn,Trees and shrubs are well taken care of and I have no complaints. You do a great job! Keep it up and Thank You!
Do a Great Job taking care of my Lawn
Knowledgeable staff Bill knows his stuff
Great! The attendant did a good job. He is efficient and thorough.
Consistent, lawn looks great.
One small thing I would like to address, I am getting to many weeds all of a sudden.
Courteous staff and effective products.
Technician appears to do a careful and complete job although the work is done in a short 10 minute period. Before the virus also discussed the work and conditions in the lawn that needed attention..
The TruGreen staff members are exceptionally personable and knowledgeable!
The service.on my lawn.
My lawn looks 100x better in less than 1 year with you guys ! Thank you!!
The service is fairly effective on my lawn. Still have problems with weed control and the price is a little bit high.
Usually good job of taking care if weeds
Helps keep my yard in good shape...
HOWEVER....today my service technician saw my dogs and did not treat the backyard. I brought them in when one of them barked. They were just out taking a break and I was with them. That's one of the difficulties of not knocking on the door or ringing the doorbell to check with us.
SO....in my case....I would appreciate him letting me know when he is here so I can bring them in.
I called the customer number and a representative said she would have him reschedule a time to do the backyard.
It is reliable.
Your technician, Johnny Thomas, is the best you have. He is really an ambassador for your franchise. Very professional and clearly takes pride in his work.
As I have been a TrueGreen customer in Florida, I had one person assigned to my account and that created a sense of accountability as the technician took pride in how my yard looked.
Since, being with your Austin franchise (not even 12 months yet) I must have had six different techs service my yard (and one allegedly, as he never showed up).
I formally request that Johnny Thomas be assigned to my account.
Please advise if this can be accommodated as it probably determines if I continue using your services.
Some concern about not leaving flags to let me know service was completed. The flags let me service was completed.
Prompt. Friendly. Answers questions and concerns. Phone system relatively customer friendly. Services delivered address the specific problem which makes me feel I can trust Tru-Green on suggestions.
always on time and will listen to our concerns about lawn and treesP
You do a great job. My lawn is beautiful.
He arrived when stated. He was personable and stated what was needed.
Great service!
very professional & polite