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We apologize for any offense these comments may have caused and greatly appreciate you taking the time to bring them to our attention. Thank you.

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"

I called to have another bathroom cleaned, on request, and the message did not get to the actual crew. I returned from a trip and called MM the next day to tell them and they immediately sent a crew out, but my guest arrived to a not-clean bathroom.
I wish there were some email or online way to make these requests.

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