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I had a great experience at Don Franklin Ford in Columbia, Kentucky. From start to finish, the team was professional, helpful, and straightforward. Jordan Mann, my salesman, made the process easy—he was knowledgeable, respectful of my time, and didn’t pressure me at all. Jason in finance helped walk me through the paperwork clearly and made sure I was comfortable with everything before moving forward. And a big thanks to Lance, the manager, for making sure everything went smoothly. It’s clear that customer service is a priority at this dealership. I’d definitely recommend Don Franklin Ford to anyone looking for a solid buying experience.
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