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The customer service was exceptional. I’ve never bought a new bike before and was clueless about what I needed. I never got the gentlemen’s name but he walked me through what bike was best suited for me and why. He asked questions on what I would use it for and showed me the Trek FX2 which is great! He then tailored specs to my height and taught me how to remove the front wheel and use the piece between the brake so it won’t lock.

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