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James Brown our sales guy and Joey, our finance guy were great. I had to ask Brian, who did our walkthrough three times about a small missing part. Each time he said he'd take care of it but he never did and we left without it. Considering how much we had just spent I was very disappointed. Also, the tech guys had trouble getting our truck to connect with the trailer. Eventually the said it was fixed but when we were getting ready to leave for home the problem returned. By this time the service department had closed and I was able to flag down Michael, who was our liaison with service. He said he was not a mechanic and tried his best to help us. We drove over two hours with an intermittent connection that was beeping constantly with not knowing if the lights and brakes on the trailer were working properly. It was very stressful especially considering that we had never towed anything as long or heavy as the trailer. I'll let you draw your own conclusions. Overall the price was fair and the trailer is beautiful.
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