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I am loyal to Trek as a brand. Although after picking up my bikes on 7.3.2025 and 7.5.2025. I have to take them back as ther services purchased were not completed. The bikes were not washed and cleaned per Level 2 service. So far only the Trek has been ridden and the wheels were not serviced as there is significant worble on both the front and rear. I contacted Trek West U on Sunday 7.6.2025 for resolution and I was advised to return them for follow up.

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