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I ordered a Speedtrap spacer for my 2012 Madone 2.1. USPS marked it as delivered to the midtown (no longer downtown) location but it could NOT be found. I was going to wait a day or 2 to see if it turned up before contacting USPS to pursue other options; however, the guys at Phat Tire were on the case. The guys in midtown communicated with the guys at the South Tulsa store, and the guys at the South Tulsa store communicated with TREK who had a replacement part overnighted at no extra cost to me. 5/5 customer service, 5/5 quality equipment, 5/5 will recommend. Thank you so much for the excellent customer service!!

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