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Never had an issue - except last wednesday when I picked up my dog Jesse, the choker chain was not installed properly, fortunate the lady at the desk recognized the issue and corrected the install. My dog is an escape artist and easily could have backed out of the chain once i got in parking lot ! He is so smart, he can open some door in my house, just by jumping and pushing the latch - please insure all personnel is TRAINED 'how to install it' ! I think this only happened once before in last 2 years.

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