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The service is prompt and reliable. Most important, whenever any issues or defects arise, the service team takes care of them at no charge. I feel really good about buying a relatively expensive bicycle at Trek SB because I know that the team there will take care of me for as many years as I have the bicycle. We are on our 7th bike from this store (some purchased under the previous owner). I am looking forward to buying at 8th when the kids grow out of their current wheels!

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