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You did everything great! On your survey no matter what number you click in the email it defaults to a 5 when it opens the browser so if you're working off your phone you may not catch that your 10 or your 1 was changed to a 5. It's a easy fix to hit the change my score button and adjust the 5 to whatever you wanted the score to be, however like me most people are doing 10 things at once and will assume the number the selected will transfer over and click submit without bothering to leave a comment. Hope this helps!

Respectfully,

W2

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