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Your concern about the following comments: " I am very happy with Culligan Houston. Their service employees are thorough and helpful. I get my questions answered in ways that I can understand. The water softener is fabulous. And my reverse osmosis unit in my kitchen brings me healthy and good-tasting water every time. I appreciate their program that allows for me to have yearly filter maintenance. When I had one vital concern, the customer relations director responded to me immediately. She made herself available and was quick to help resolve the problem with me. I cannot remember her name! She is remarkable and very good at her job. Thank you, Culligan of Houston "