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Your concern about the following comments: " I can't say enough good things about Zerorez carpet cleaning! My new puppy has been having accidents all over the carpet, and I honestly thought I was screwed. But when I called Zerorez, they reassured me that they use a special enzyme in their cleaning solution that breaks down the urine and eliminates the odor. Jack, the technician, was absolutely amazing—so kind, professional, and never once made me feel bad or hopeless about the situation. After a few hours of work, my carpets looked and smelled incredible. I highly recommend Zerorez to anyone dealing with tough carpet stains or odors. They are a total lifesaver! "