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We have not run out of gas yet. Whenever I've called the office, the service reps are friendly and ready to answer my questions. There was an increase in our monthly bill (auto pay) recently and we were not notified ahead of time. When I called the office to ask if I could pay off a balance and keep my monthly payment, that service rep seemed to have something else on her mind, and not my reason for calling. This was a first, however; thus, the high rating given.

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