"
Absolutely stellar experience at Trek Bicycle Pasadena! From the moment I walked in, the store had a welcoming, professional atmosphere that immediately put me at ease. I was in the market for a new bike and had a ton of questions, but thankfully, I was helped by Faye, who truly went above and beyond to make sure I had everything I needed. Her knowledge of the products, attention to detail, and sincere passion for cycling made the entire process enjoyable and informative.
Faye took the time to understand what I was looking for and patiently walked me through the various models, explaining the pros and cons in a way that was easy to understand—even for someone who isn’t super technical. She helped me test out a few bikes and made personalized recommendations based on my riding goals and experience level. Never once did I feel pressured or rushed, which made the experience even better.
What truly stood out was her exceptional customer service. She made me feel like a valued customer and not just another transaction. She also followed up with helpful tips on maintenance and local group rides—completely unprompted. It’s rare to find that level of care and professionalism these days, and Faye absolutely delivered.
If you're in the Pasadena area and looking for a quality bike shop with outstanding service, look no further than Trek Bicycle Pasadena. Ask for Faye—you’ll be glad you did!
"
