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I went to the salon for a haircut on March 22nd. After the cut, my hair didn’t look as I expected, even after the blow-dry. I asked if a quick flat iron could help reduce the frizz, as my hair looked better when I first arrived. My hairstylist, Maya, used the flat iron, and it did improve the look. However, when I went to pay, I noticed a $15 charge for the flat iron, which I was never informed about or charged for in the past. I don’t appreciate unexpected surprises on my bill.

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