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We were very happy in the beginning especially with Sarah Bacon (who no longer works at Listen360). She is probably the best Implementation Manager I have worked with in my career. Erin was excellent and provided exemplary customer service. She is one of the best Account Managers I have ever dealt with. Eric was great as well. Customer service has definitely gone way down hill since Erin moved on. The implementation of the portal was very poor and the implementation of Reputation Pro had some issues as well. Additionally, the way the sales process was managed for Reputation Pro was unprofessional. I really hate to say anything negative because you have been such a fantastic partner to us and I am hopeful that will continue.
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