Report a Concern

We apologize for any offense these comments may have caused and greatly appreciate you taking the time to bring them to our attention. Thank you.

Please provide us with the following details:

"

The only problem I had on my last visit was that I use a walker or wheelchair to get into the building and when I got out to the pool there was a big woman sitting in front of the chairlift that Freda taught me to use and kids playing all over the zero entry ramp. The young lifeguard made no effort to ask them to move for me so I had to try to climb down the steps on the locker room side. It was me and 2 other older folks trying to do therapy exercise in the center area when all of a sudden the woman jumps in the water and starts chasing her daughter back and forth across that area jumping up and down creating big waves that were knocking us therapy people all over the place. I stared down the lifeguard multiple times who was looking right at us and never called the whistle. I basically stayed for about 25 minutes and left because I couldn't even stay upright in the pool with her bouncing waves and the daughter splashing us in the face. My legs and hips were in pain all week after that from fighting not to slip under the water. I try not to go when I will be in Freda's way but I can't deal with that nonsense. The young lifeguards need to be taught they can blow the whistle in that kind of situation. I love the Y but that was uncalled for.

"


Privacy Policy