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You account mangers and troubleshooting team response time to phone calls and emails is worse than poor. It took weeks to get a response from troubleshooting dept. I CC'd my account manager on emails to the troubleshooting dept - essentially begging for help.
The only reason I rated a 3 and not a 0 is because I finally connected with a person in the troubleshooting department and he solved my problem quickly and I like the platform.
While I love the platform and know it has been a great resource for obtaining google reviews, I am considering not renewing our contact and looking for a different vendor that does not take days/weeks to return calls. Since our renewal is in a couple months, I have made multiple calls in the past couple of weeks to our account rep to discuss this.... No response.
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