Report a Concern

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A real person answers the phone, talks to me like I am a regular, knows me by my dog's name, knows my dog. The phone person and in person act like they see us all of the time. They act as though they have just been waiting for us to come and they are happy to see us - they are not distracted, bored or couldn't be bothered.
Staff always seems as though they have time for us.
The baths - my dog smells and looks better than when he goes to the groomer.

First name removed
You can share my first name only.

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