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The cleaning service itself was great. I'm very happy with how my carpets came out. The technician, however, was extremely awkward and unprofessional. I don't exaggerate when I say he talked about his personal life to me for 50 MINUTES before even starting the cleaning. Then after doing the upstairs, came downstairs, started asking me personal questions about my family and proceeded to start sharing about his own medical problems, asking me how to fix them. This second speech lasted another 45 MINUTES before he began doing the downstairs carpet. Holy smokes! It was very uncomfortable, to say the least. While I've been very happy with ZeroRez in the past and will likely book for the future, I do not want that technician again. I also do not want him knowing it was me that wrote this, as it was THAT uncomfortable of an interaction.
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