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I liked EVERYTHING about Greenwich Bicycles!
We moved to South Carolina and needed bicycles. I found one of he last bikes in the country in the size and style I wanted online. No one but Greenwich Bicycles would ship it to me. I was nervous to order something so expensive online but after speaking to GB I felt comfortable. So I also ordered a similar one for my husband. Mine arrived three days later (!), the same day as my husband's. Greenwich Bicycle sent me the invoice, tracking number and also kept track with me. Who does THAT?!
Regarding the product: My husband and I each got the Specialized Vado SL 4.0 EQ. My husband got the standard frame; I got a step-through. We were able to take them out for a short ride today and we LOVE them. Quite a bit of torque for a lightweight bike. By the way, EQ just means they are equipped with a kickstand, a back rack, and fenders. One thing I read is that they make significantly more noise then my older and heavier Specialized e-bike. While they do make more noise, I don't think it is significant and I am easily annoyed by noises like that.
Regarding the service: We called several bike stores that sell Specialized and no one knew ANYTHING about the bikes. Apparently the breadth of product is too great to bother learning about the different products. The gentleman I spoke to at Greenwich Bicycles knew EVERYTHING and was so fun to work with. My bike had been on the sales floor and was packed impeccably well and arrived in perfect condition. They even updated the firmware. My husbands bike was equally perfect and updated.
If you are considering buying from Greenwich Bicycles I would highly recommend that you do. Perfect experience.
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