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First, they are the only company that returned my call, and they returned it promptly. Every single person I spoke to was kind, courteous and knowledgeable. They were willing to work with us on an 'accelerated' pickup time (I called that morning to see if they could pick the rug up before noon - they made it happen and were even early!) I haven't gotten my rug back yet, but I'm certain it will look 100 times better. I will definitely use their service again.

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