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Kim is very organized and also very helpful and understanding about the design process. She listens to concerns and needs well, was very helpful in making decisions, always available, and followed up when necessary in a timely manner. We felt the pricing was competitive. KTU was able to get us on their schedule in a timely manner, and the company they used for countertops installed them only a week out from templating (not 4-6 weeks with some other companies). The cabinet and tile artisans are very talented, and when issues arose that were unexpected, the team was able to work together to figure out a suitable solution. Additional changes that were requested during installation were handled and priced separately via a change order if they were out of the normal scope of the original contract. As with any construction process, there were a few bumps in the installation, and the KTU team handled these the best way possible. Thank you, KTU!
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