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The Worst Carpet Cleaning Experience Ever
I had the most frustrating experience with Zerorez that I can recall. My carpets remained wet for an astonishing 48 hours, which is completely unacceptable. The technician admitted to having mechanical issues with his equipment and should have stopped the job immediately, but he didn’t. As a result, he left noticeable damage: scuffs on my walls that required repainting and grease on my floor and dining bench due to faulty equipment.
When I tried to resolve the issue with Zerorez, I was met with poor customer service. They only communicate via text and suggested that I use fans and wait for another technician to come out. This suggestion is ridiculous and did nothing to alleviate the disruption caused in my home.
Years ago, Zerorez lived up to its name, with carpets drying in just a couple of hours without the need for additional vacuuming. Sadly, this experience was the complete opposite. I am deeply dissatisfied and strongly advise everyone to avoid Zerorez. The stress and inconvenience caused were unbearable, and I hope no one else has to endure such a dreadful service.
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