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It seems to me that lately there are more issues with equipment not working, impacting members’ ability to finish full workouts, yet management will give no concessions and has no leniency for members who miss a class no matter what the circumstance.

I think management could understand when a regular customer who is usually prompt and does not normally miss a class, misses one and that the studio could credit a class back as a one time courtesy.

OT has been a great resource to help me get more physically fit and the studio is conveniently located, but there are many other fitness studios available today.

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