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The tear out was done in a timely manner. Trying to reach Jason Goodnight or Vance Hahn is very trying. Two weeks after the migation, I final received the cost to submit to my Insurance. During this time Vance submitted restoration estimate and after 3 days of trying to get a work authorization to sign and proceed, it arrived by email. The email was not identified as coming from Venturi Restoration, sender was from Email address removed,subject line: Complete with DocuSign: Structure WA.pdf. No indication it was from Venturi. At this time I would like to have a firm time and date to proceed. Very poor followup and customer relations

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