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We apologize for any offense these comments may have caused and greatly appreciate you taking the time to bring them to our attention. Thank you.

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"

We're fond of the women who work at our home, which makes it difficult to say that sometimes they just do a quickie dust and mop without being very thorough. Usually the cleaning is well done, but last week was a bit spotty. Perhaps you could give your associates a gentle reminder to continue making a "first impression" effort with the regular customers?

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